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Open nowPosted 430 days ago

Spanish Speaking Online Platform Support Agent -Remote in Greece

Workable (global search)109,826 open roles

Where
Spain
Work mode
Remote
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Your applicationOpen nowSpanish Speaking Online Platform Support Agent -Remote in GreeceWorkable (global search) · Spain

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 430 days ago

Workable (global search) median: 2 days open

The posting

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Online Platform Support Agent. This role is essential in providing comprehensive support to Spanish-speaking users of our online platform. If you have excellent communication skills and a strong commitment to customer satisfaction, we invite you to become a part of our dynamic team!

Responsibilities

  • Assist Spanish-speaking users through various channels including email, live chat, and phone, effectively addressing their inquiries and issues regarding the platform.
  • Troubleshoot and resolve user problems related to accounts and platform usage in a timely manner.
  • Provide clear instructions and guidance on how users can best navigate and utilize the platform.
  • Document user interactions and solutions in our CRM system to ensure consistency and quality of service.
  • Work in cooperation with other teams to highlight recurring issues and suggest improvements to enhance user experience.
  • Stay updated on platform developments and new features to offer accurate support.
  • Perform follow-up communications with users to confirm their satisfaction with the assistance received.

Requirements

  • Fluent in Spanish and English, both written and verbal.
  • Prior experience in customer support or technical assistance, especially within an online service environment.
  • Strong technical skills and knowledge of online platforms and their functionalities.
  • Effective problem-solving abilities and a proactive approach to customer inquiries.
  • Excellent communication and interpersonal skills, with a strong emphasis on customer service.
  • Familiarity with CRM software and customer support systems is advantageous.
  • Ability to work autonomously and deliver high-quality service in a multifaceted environment.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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