The posting
About Us:
At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.
About the Role:
As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ’s platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ’s growth.
This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams.
Your ultimate goal is to ensure seamless adoption of AssistIQ’s solution while delivering measurable value to customers.
We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards.
We would expect you to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement). Teamwork, professionalism, confidentiality, project management, understanding of software products and communication are essential.
Given the nature of startup life, the role of the Sr. Implementation Manager is dynamic with priorities evolving regularly.
Responsibilities:
- Lead implementations of product at customer locations from discovery to live deployment, including but not limited to:
- Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization.
- Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences.
- Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation.
- Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development.
- Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
- Building and maintaining relationships across clinical, operational, and IT stakeholders.
- Completing on-site training for end users and ensuring end user acceptance.
- Ensuring a smooth transition to customer success post go-live.
- Continuously improve implementation processes, including:
- Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
- Refining implementation playbook and processes, leveraging feedback from customers.
- Be the “boots on the ground” to drive product improvements and expansion opportunities:
- Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.
Requirements
- Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices.
- 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies.
- Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders.
- Experience mentoring or leading team members in a formal or informal capacity.
- Experience providing support during pre and post go-live and creating successful transitions to customer success teams.
- Demonstrated capability for problem-solving, prioritization and project management.
- Excellent interpersonal skills.
- Ability to synthesize information, think quickly and drive changes.
- Strong communication (verbal, presentation, written) and time management skills.
- A current driver’s license.
- >50% travel required.
Benefits
- Health insurance
- 3 weeks of vacation
- 10 sick days
- Flexible work hours
- A collaborative, engaging, top-of-class culture
Our Core Values
- Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success.
- Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
- Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
- Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team.
- Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.
