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Open nowPosted 74 days ago

Subscription Retention Specialist - Remote - GOS

Workable (global search)108,016 open roles

Where
Nicaragua
Work mode
Remote
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Your applicationOpen nowSubscription Retention Specialist - Remote - GOSWorkable (global search) · Nicaragua

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 74 days ago

Workable (global search) median: 7 days open

The posting

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.

Job Summary

As a Subscription Retention Specialist, you'll play a key role in strengthening customer relationships by delivering exceptional service and identifying solutions that improve customer retention. You'll assist members with account maintenance, payment updates, collections, and subscription inquiries while working in a fast paced remote environment.

Responsibilities

  • Build customer loyalty by identifying customer needs and providing effective solutions.
  • Handle account maintenance, payment updates, collections, and cancellation requests.
  • Conduct follow up communications to keep customer accounts active and in good standing.
  • Accurately document customer interactions using our CRM platform.
  • Meet individual and team performance goals, including customer experience and retention metrics.
  • Collaborate with teammates to continuously improve the customer experience.

Requirements

  • Advanced English proficiency (B2+).
  • At least one year of experience in customer retention, collections, sales, or a call center environment.
  • Strong communication, negotiation, and objection handling skills.
  • Ability to build rapport and resolve customer concerns.
  • Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously.
  • Strong organizational and time management skills.
  • Experience in B2B, B2C, subscription services, or technology related industries is a plus.

Technical Requirements

  • Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
  • Reliable high speed wired internet connection.
  • Quiet and distraction free workspace.
  • USB headset with a noise cancelling microphone.

Benefits

  • Monthly compensation starting at $800, depending on candidate experience, paid through Deel.
  • Uncapped commission opportunities.
  • Performance based bonus.
  • Independent Contractor position.
  • Fully remote.
  • Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time.
  • Sundays off.
  • 15 days of paid time off.

Our Hiring Process

Qualified candidates will complete an initial interview with our recruiting team, followed by a second interview with the hiring manager that includes role play scenarios focused on customer interactions and objection handling. Successful candidates will receive an offer and begin the onboarding process.

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