Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

Success Manager

Workable (global search)108,016 open roles

Where
Brazil
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSuccess ManagerWorkable (global search) · Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 17 days ago

Workable (global search) median: 7 days open

The posting

Client Success Manager – Cold Email & Deliverability

Position Type: Full-Time, Remote Working Hours: Flexible, with availability during U.S. business hours

About the Role

At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.

This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization. You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.

This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.

What You’ll Own

Client Success & Account Management

  • Manage a portfolio of 20–30 active clients
  • Serve as the primary point of contact from onboarding onward
  • Lead client check-ins, performance calls, and campaign updates
  • Monitor account health and proactively identify churn risks
  • Manage client expectations and communicate next steps clearly
  • Build strong relationships with founders and executive stakeholders
  • Own client satisfaction, retention, and issue resolution

Cold Email Campaign Management

  • Monitor and optimize outbound cold email campaigns
  • Diagnose underperforming campaigns and identify root causes
  • Review targeting, prospect lists, messaging, sequencing, and campaign setup
  • Write and optimize cold email copy, subject lines, and CTAs
  • Quality-check campaigns before launch
  • Improve reply rates, positive response rates, and qualified lead generation
  • Step into campaign execution when additional support is needed

Email Deliverability

  • Monitor inbox placement, sender reputation, bounce rates, and campaign health
  • Troubleshoot deliverability and inbox placement issues
  • Understand domain warm-up and outbound email infrastructure
  • Identify problems affecting sender reputation or campaign performance
  • Collaborate with technical teams on infrastructure issues
  • Support scalable deliverability practices across multiple client accounts

Retention & Performance

  • Identify at-risk accounts before issues escalate
  • Build action plans for underperforming campaigns
  • Connect campaign metrics to measurable client outcomes
  • Maintain proactive communication during performance challenges
  • Track client health, campaign results, and retention risks
  • Help reduce churn and strengthen long-term client relationships

Processes & Operations

  • Build and improve client success playbooks and SOPs
  • Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues
  • Document campaign workflows and operating procedures
  • Identify operational bottlenecks and recommend improvements
  • Use AI and automation tools to improve reporting and execution

Cross-Functional Collaboration

  • Work with developers on technical and email infrastructure issues
  • Coordinate with outreach teams on targeting, messaging, and campaign execution
  • Report client risks, campaign performance, and operational issues to leadership
  • Ensure client delivery remains organized and consistent as the business scales

Requirements

  • Experience in Client Success, Account Management, Client Delivery, or Campaign Management
  • Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency
  • Hands-on experience with cold email campaigns and outbound lead generation
  • Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems
  • Ability to write and optimize cold email copy
  • Experience troubleshooting underperforming outbound campaigns
  • Familiarity with outbound campaign tools, CRM systems, and automation workflows
  • Strong written and verbal English communication
  • Strong analytical, organizational, and problem-solving skills
  • Comfortable managing multiple client accounts simultaneously
  • Comfortable working in a fast-paced remote environment

Nice to Have

  • Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot
  • Familiarity with SPF, DKIM, DMARC, DNS, and email infrastructure
  • Experience managing high-volume outbound campaigns
  • Experience working directly with founders or executive-level clients
  • Experience building client success SOPs or delivery playbooks
  • Familiarity with APIs, webhooks, and automation tools
  • Experience using AI tools such as ChatGPT or Claude for campaign and operational workflows

Tools & Platforms

Instantly | Smartlead | Clay | Apollo | HubSpot | Cold Email Platforms | CRM Systems | AI Tools | Slack | Google Workspace

What Success Looks Like

  • Strong client retention and reduced churn
  • Healthy email deliverability and inbox placement
  • Improved cold email reply and positive response rates
  • Consistent campaign performance
  • Fast resolution of client and campaign issues
  • Proactive communication with clients
  • Accurate client health and performance tracking
  • Reliable delivery across 20–30 active accounts

Interview Process

  1. Initial Screening Call
  2. Spark Hire Video Interview
  3. Video Interview with Pavago Recruiter
  4. Founder Interview
  5. Final Discussion
  6. Offer & Onboarding

Apply Now

If you have experience in client success and cold email, understand email deliverability and outbound campaign optimization, and enjoy taking ownership of client outcomes, we’d love to hear from you.

Apply today to help clients generate stronger outbound results while building long-term, successful relationships.

#ClientSuccessManager #ColdEmail #EmailDeliverability #CustomerSuccess #AccountManagement #LeadGeneration #ClientRetention #OutboundSales #Instantly #Smartlead #RemoteJobs

#LI-AG1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.