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Open nowPosted 82 days ago

Support Specialist for a Shared Team

Workable (global search)108,016 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowSupport Specialist for a Shared TeamWorkable (global search) · Philippines

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 82 days ago

Workable (global search) median: 7 days open

The posting

About the Company:

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Position:

We’re looking for a motivated, independent, and highly organized Support Specialist with a strong work ethic and the ability to multitask. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.

Responsibilities:

  • Provide customer support by phone, email, and chat in a timely manner.
  • Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.
  • Be proactive and take initiative in improving work processes.

Requirements

  • Excellent English communication skills: verbal, writing, and reading – MUST
  • 2+ years of experience in customer support or technical support roles – MUST
  • Experience supporting point-of-sale (POS) systems or property management systems (PMS) within the hospitality industry – ADVANTAGE
  • Experience supporting eCommerce businesses using platforms such as Shopify, WooCommerce, ShipStation, and other eCommerce tools – ADVANTAGE
  • Experience using help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom, and similar tools – ADVANTAGE
  • Ability to learn quickly and effectively manage multiple client accounts simultaneously

Setup & Availability

  • Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
  • Flexible to work on a rotating schedule, including day, mid, night, weekend, and holiday shifts, as the team provides 24/7 support – MUST

Benefits

  • Above-market base
  • Fully remote, long-term role — no commute, no office mandate
  • Well-defined processes and structured workflows
  • Real growth track: lead or specialist roles
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