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Open nowPosted 144 days ago

Systems Engineer (Level II)

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowSystems Engineer (Level II)Workable (global search) · South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 144 days ago

Workable (global search) median: 7 days open

The posting

Position Summary:

As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities:

  • Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
  • Troubleshoot and resolve escalated incidents and service requests efficiently.
  • Reporting to a client site for support when needed.
  • Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
  • Implement and oversee routine maintenance tasks, updates, and system optimizations.
  • Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
  • Mentor and guide Level I engineers in troubleshooting and resolution processes.
  • Maintain comprehensive documentation of client environments, configurations, and support procedures.
  • Actively contribute to the development of the knowledge base and training materials.
  • Collaborate directly with clients to understand their technical needs and provide proactive solutions.
  • Communicate effectively with clients, providing status updates, technical information, and recommendations.
  • Perform any additional job duties as requested by management to contribute to the overall success of the organization.
  • Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps.
  • Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security.
  • Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies.
  • Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.
  • Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues.
  • Create, update, and remove user accounts, including assigning licenses and configuring permissions.

Requirements

  • 3+ years experience in a technical support role, preferably in a Managed Service Provider environment
  • Experience troubleshooting complex M365 issues.
  • Strong knowledge of Windows operating systems.
  • M365 certification preferable Modern Workspace.
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