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Open nowPosted 193 days ago

Team Lead -MIS -WFM

Workable (global search)108,016 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowTeam Lead -MIS -WFMWorkable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 193 days ago

Workable (global search) median: 7 days open

The posting

Reporting

Scheduling

Forecasting

Planning

*Overall experience of 4+ Years in the BPO Industry.

*At least 1 year experience in Team Management

· Analysis – Strong Analytical skills

· Should be able to handle & achieve the departmental requirements

· Knowledge of VBA, MS Access, SQL (preferable)

· Maintain data integrity

· Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

· Should be open to change, Multi-tasking skills

· Team management

· Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management

· Accurate and Timely reporting

· Client Management – Internal and External

· Ability to work on data and generate various types dashboards, reports/ad-hoc reports

· Meeting client requirements within TAT and with accuracy

· Ability to handle high level data analysis and data

· Ensure All SLA’s related to business in terms of MIS like Service Level, Abn % etc are met consistently

· Should be able to ensure that monthly volumes are handled effectively without any negative impact on the revenue

· Should look at revenue enhancement opportunities within the Business

· Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue

Applicant’s Specifications:

· Should have basic knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.

· Should have exposure to Aspect/IEX/BP standard WFM tools

· Should be sound in his knowledge of Avaya CMS

· Good communication skills (Role requires interaction with Sr. Leadership and customers)

· Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports

· Should be able to think on the feet to make decisions related to steps which would impact business

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