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Open nowPosted 101 days ago

Technical Account Manager - Supplier collaboration team

Workable (global search)107,990 open roles

Where
London, England, United Kingdom
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Your applicationOpen nowTechnical Account Manager - Supplier collaboration teamWorkable (global search) · London, England, United Kingdom

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 101 days ago

Workable (global search) median: 6 days open

The posting

The Role

We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.

This role will lean into all elements of the product life cycle, This includes, but is not limited to:

  • Feeding into product development
  • Proposition Creation
  • Testing
  • Reporting
  • Collateral creation
  • Adoption of tool with client base

The expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.

Key Responsibilities:

  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
  • Address product related questions and technical challenges
  • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Monitor accounts to ensure usage of Turn product stack and optimal performance
  • Frequently conduct and coordinate tactical operations reviews with client teams
  • Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
  • Accurately replicate, identify, report, and document software defects with appropriate tracking system
  • Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.
  • Create and distribute comms of our major platform updates, speaking to the benefits of the changes.
  • Lead on platform testing post changes, updates and bug fixes.
  • Perform quarterly Business reviews and assist in product trainings needed
  • Collateral creation for Tecsa’s OneViu platform to help train users.
  • Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.
  • Create and manage usage scorecards for our biggest clients
  • Integrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.

Requirements

  • 2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
  • Solid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.
  • Significant evidence of product and bug testing

Benefits

  • Competitive salary
  • 25 days holiday (in addition to 8 bank holidays)
  • Company contributory pension scheme
  • Joining a supportive, empowered culture & a team with outstanding capability and experience
  • A dynamic environment in which you can personally learn, develop and make an impact
  • Opportunity to shape a growing and market leading technology business business

Why join us

  • Strong support from experienced sales, insight, and product teams
  • A collaborative, high-performing culture
  • The chance to shape and grow a scaling tech and insights business
  • Direct exposure to a major grocery retailer and leading CPG brands
  • A dynamic environment where you can learn, contribute, and make an impact
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