Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 31 days ago

Technical Analyst - 2nd Line Support - Office Based

Workable (global search)108,016 open roles

Where
Umhlanga, KwaZulu-Natal, South Africa
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Analyst - 2nd Line Support - Office BasedWorkable (global search) · Umhlanga, KwaZulu-Natal, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 31 days ago

Workable (global search) median: 7 days open

The posting

Our client is seeking a motivated and technically skilled Technical Analyst to join their in-house Service Desk team. Reporting to the Head of Service, you will provide high-quality second-line technical support and expertise to a diverse client base.

This is an excellent opportunity for a customer-focused IT professional who enjoys solving complex technical problems and working collaboratively within a busy service environment.

Key Responsibilities

Your responsibilities will include, but will not be limited to:

  • Providing customer-focused second-line Service Desk support for hardware, software and infrastructure-related issues
  • Diagnosing and resolving technical incidents efficiently and professionally
  • Prioritising incidents according to their urgency and business impact
  • Assessing the complexity of incidents and following the appropriate escalation procedures when required
  • Accurately logging all calls, incidents, requests and resolutions on the Service Desk system
  • Responding to and resolving tickets within agreed Service Level Agreements (SLAs)
  • Keeping clients informed of progress throughout the incident lifecycle
  • Proactively identifying potential or emerging technical issues at client sites
  • Sharing technical knowledge and client-specific expertise with colleagues
  • Contributing to the continuous improvement of Service Desk processes and service delivery
  • Undertaking other reasonable duties that fall within the scope and purpose of the position, as requested by your line manager

Requirements

Essential Technical Knowledge and Experience

Candidates must have strong support experience and in-depth knowledge of the following:

  • Windows Server administration and management
  • Windows desktop operating systems and endpoint management
  • Active Directory and Group Policy
  • TCP/IP and DNS
  • Server virtualisation technologies, including VMware vSphere, Microsoft Hyper-V and/or Nutanix AHV
  • Backup technologies
  • Networking and routing

You should also have practical experience supporting Microsoft 365 technologies, including:

  • Microsoft Teams, OneDrive and SharePoint
  • Microsoft Entra ID/Azure Active Directory
  • Conditional Access and analytics
  • Microsoft Intune, Autopilot and Mobile Device Management (MDM)
  • Microsoft Defender and Data Loss Prevention (DLP)

Desirable Knowledge and Experience

Experience with any of the following would be advantageous:

  • Citrix desktop delivery products
  • IP telephony principles
  • LAN and WLAN networking
  • Firewalls, including Fortinet, WatchGuard and Cisco

Skills and Personal Attributes

The successful candidate will demonstrate:

  • A strong commitment to providing an excellent level of customer service
  • Clear and professional written and verbal communication skills
  • A friendly and confident telephone manner
  • The ability to work effectively in a busy, fast-paced environment
  • Excellent attention to detail and organisational skills
  • A proactive and logical approach to problem-solving
  • Good judgement and the ability to use initiative
  • The ability to manage competing priorities and work within agreed deadlines
  • A willingness to learn, develop and contribute as part of a team
  • A collaborative approach and willingness to share technical knowledge

Benefits

Why Join Growth Resourcing?

  • Competitive salary with strong growth potential
  • Be part of a scaling business backed by UK leaders
  • Work in a high-performance, supportive environment
  • Real career progression opportunities—we grow people, not just teams
  • Learn fast, move fast, and make an impact from day one
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.