Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 45 days ago

Technical Architect - Lead (UC & CC)

Workable (global search)108,016 open roles

Where
Liverpool, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Architect - Lead (UC & CC)Workable (global search) · Liverpool, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 45 days ago

Workable (global search) median: 7 days open

The posting

The role holder will take ownership of customer solution design, and lead or support deployments and migrations across Anywhere365/AnywhereNow and Dynamics 365 Contact Center projects. Day to day, they will be expected to engage directly with customers, from the presales stage through to delivery into operational support teams. Alongside their primary consulting duties, the Team Lead will take on additional responsibility for leading and managing a team of Unified Communications & Contact Centre consultants and engineers, providing direction, guidance, and support to ensure high levels of performance, productivity and consistency.

Requirements

Must haves

• Strong experience designing and delivering Contact Centre solutions with Anywhere365/AnywhereNow and/or Dynamics 365 Contact Center

• Strong experience working in a consulting or customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers

• Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing)

• Solid understanding of Microsoft Teams Phone integration with Contact Centre platforms, including SIP, SBCs and telephony integration

Sought-after skills

• Hands-on expertise integrating Contact Centre solutions with CRM, ticketing and line-of business systems

• Knowledge of the Microsoft Modern Work and Dynamics ecosystems, especially Teams and the Power Platform.

• Business Process Automation including integrations to 3rd party systems

• Experience of Luware or Zoom Contact Centre solutions

• Microsoft Teams Phone, AudioCodes and SBC/telephony integration

Personal Attributes

• Engaging and relatable

• Good leadership qualities

• Critical thinking skills

• Communication skills (written & verbal)

Key responsibilities

• Lead and manage the UC & CC professional services team, providing direction, guidance and support to ensure high levels of performance, productivity and consistency, and act as the first point of escalation for project engineers

• Track team performance, monitor individual and team goals, conduct regular one-to-ones and provide constructive feedback to drive continuous improvement, ensuring team members accurately record their activity in a timely manner

• Identify skill gaps within the team and work with the Director of Modern Work to enhance technical knowledge, professional growth and development across Contact Centre solutions.

• Manage team resource availability, responding to requests for leave and project resources (support or presales) to ensure an even spread where possible, and work flexibly to meet project deadlines which may include working outside of standard Mon-Fri 9-5 hours at times

• Provide technical oversight for customer pre-sales engagements and take responsibility for end-to-end delivery including survey, design, build and commissioning Contact Centre solutions, authoring High and Low-Level Designs to fulfil customer requirements

• Help support the ongoing relationship with customers, assisting during support issue escalation for complex issues, and provide technical support for Symity clients which may include out of hours work from time to time

• Ensure the team produces accurate and up-to-date documentation of project plans, specifications, designs, configurations and implementation details in alignment with organisational standards, including handover to support, and improve Symity collateral to provide better templates and methodologies across all areas

• Work with the Director of Modern Work to drive process improvements and lessons learned initiatives, leveraging project experiences to enhance operational efficiency, project delivery and customer satisfaction, and contribute to the strategic direction for Symity across the Contact Centre ecosystem

• Contribute to Symity marketing through social media and blogs

Benefits

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.