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Open nowPosted 60 days ago

Technical Service Delivery Manager (Saudi National Only)

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowTechnical Service Delivery Manager (Saudi National Only)Workable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 60 days ago

Workable (global search) median: 7 days open

The posting

Muller's Solutions is seeking an experienced Service Delivery Manager to lead and oversee managed IT services across Service Desk, Field Support, and Inventory Management functions. The ideal candidate will ensure high-quality service delivery, drive operational excellence, manage distributed teams, and maintain strong stakeholder relationships while meeting agreed SLAs and KPIs.

Key Responsibilities

Drive SLA and KPI achievement and provide regular service performance reports to senior stakeholders.

Lead and govern Service Desk, Field Support, and Inventory Management teams.

Coordinate managed service delivery across multi-vendor and cross-functional teams.

Manage team scheduling and workforce planning for shift-based operations.

Develop and execute individual development plans for team members.

Ensure effective incident, problem, and escalation management through structured governance.

Identify opportunities to improve service delivery processes and operational efficiency.

Build and maintain strong relationships with internal and external stakeholders.

Communicate effectively with technical teams, business users, and senior management.

Lead operational problem-solving initiatives and drive continuous service improvement.

Requirements

  • Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
  • ITIL V4 Foundation Certification (Mandatory).
  • Proven experience managing 30+ member managed service teams across multiple locations.
  • Experience managing shift-based IT support operations.
  • Strong knowledge of IT Service Management (ITSM) processes and best practices.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Expertise supporting endpoint technologies, including:
  • Laptops and desktops
  • Mobile devices
  • Meeting room and collaboration systems
  • Experience coordinating services across multi-vendor environments.
  • Strong leadership, people management, and coaching skills.
  • Excellent stakeholder management and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to drive operational excellence and continuous improvement initiatives.
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