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Open nowPosted 157 days ago

Technical Support Engineer - Help Desk

Workable (global search)108,016 open roles

Where
Argentina
Work mode
Remote
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Your applicationOpen nowTechnical Support Engineer - Help DeskWorkable (global search) · Argentina

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 157 days ago

Workable (global search) median: 7 days open

The posting

En el equipo de Help Desk acompañamos a nuestros clientes en la resolución y gestión de incidencias o consultas, brindando soporte de forma eficiente y con empatía. Buscamos asegurar que cada interacción sea una oportunidad para resolver, ayudar y generar confianza.

Buscamos un/a Technical Support Engineer con enfoque en soporte técnico avanzado, capaz de analizar incidencias con profundidad, diagnosticar problemas y colaborar estrechamente con equipos de Engineering y Product.

Este rol funciona como un puente clave entre soporte y desarrollo.

Requirements

  • Gestionar tickets técnicos escalados desde el equipo de soporte.
  • Analizar logs, errores y comportamiento del sistema.
  • Diagnosticar incidencias y clasificarlas (configuración, uso, bug o infraestructura).
  • Reproducir bugs reportados por clientes.
  • Resolver incidencias técnicas o proponer soluciones/workarounds.
  • Escalar casos al equipo de Engineering con el contexto técnico adecuado.
  • Documentar tickets de forma clara y dar seguimiento con equipos internos.
  • Priorizar incidencias según su impacto.
  • Colaborar con equipos de Product y Engineering.

Requisitos técnicos

Buscamos un perfil analítico con interés por entender sistemas y resolver problemas técnicos:

  • Experiencia analizando logs y herramientas de monitoreo (ej. Sentry, Grafana).
  • Capacidad para diagnosticar y reproducir incidencias técnicas.
  • Conocimientos básicos de desarrollo web (PHP y/o JavaScript, idealmente Vue.js).
  • Comprensión de estructuras de datos como JSON y XML (APIs e integraciones).
  • Conocimientos básicos/intermedios en bases de datos (consultas y ajustes simples).
  • Experiencia con herramientas no-code / low-code (ej. Retool, Zapier).

Herramientas

  • Sistemas de ticketing como Linear, Zoho Desk o similares.

Idiomas

  • Español: avanzado
  • Inglés: intermedio/avanzado
  • Portugués: deseable

Experiencia

  • 2 a 4 años en:
  • Technical Support
  • Engineering Support
  • Developer Support
  • Customer Support técnico

Deseable

  • Experiencia en soporte técnico en productos SaaS.
  • Experiencia en el sector restaurantero.
  • Experiencia en atención al cliente (teléfono/email).
  • Trabajo cercano con equipos de Engineering o Product.
  • Soporte de hardware (impresoras, routers, etc.).

Habilidades clave

  • Pensamiento analítico
  • Diagnóstico de problemas
  • Documentación clara
  • Priorización efectiva
  • Comunicación con perfiles técnicos y no técnicos
  • Enfoque en resolución de problemas

Horario

  • Jornada de 40 horas semanales
  • Lunes a viernes
  • Horario:
  • 11:00 a 20:00 o
  • 12:00 a 21:00 (horario España)
  • Incluye 1 hora de descanso
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