Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 96 days ago

Technical Support Engineer I - Pune

Workable (global search)108,016 open roles

Where
Pune, MH, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineer I - PuneWorkable (global search) · Pune, MH, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 96 days ago

Workable (global search) median: 7 days open

The posting

At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for the video games and entertainment industries. Our aim is to become the “go to” provider of technical and creative services across a variety of service lines, enabling leading content creators and publishers to leverage our expertise across the lifecycle of interactive content.

Keywords Studios is trusted by many of the world’s leading video games and entertainment companies to work alongside them from concept and development through to live operations, by leveraging the breadth and depth of our industry leading service lines. We work alongside our clients as an external partner, providing access to specialist teams where and when needed, and enabling them to remain lean, agile and focused on creating engaging experiences.

People at Keywords Studios are passionate, talented, committed and resourceful. Human talent is our most valuable resource and, as a business, we thrive on diversity, celebrate uniqueness and work together across 70+ facilities in 26 countries.

Helpshift is a Keywords Studios company and a leading AI-first customer service platform used by some of the world’s largest games, digital entertainment, and consumer technology companies. Helpshift enables businesses to deliver scalable, intelligent, and human-centric support experiences through conversational AI, automation, and live agent tooling, supporting millions of end users globally. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment to lead our Implementation Engineering team.

Keywords Studios is privately owned by an investor group led by EQT, together with Canada Pension Plan Investment Board and Temasek.

See www.keywordsstudios.com and www.helpshift.com for further information.

As a Technical Support Engineer 1, you will:

  • Act as the professional face of Helpshift, providing expert technical support to customers, including Admins and Developers from SMBs to Fortune 500 companies.
  • Guide customers on various topics, from dashboard training to SDK integration troubleshooting.
  • Manage and prioritize your queue of support issues, responding promptly to customer submissions.
  • Stay informed about current features and bugs, filing tickets when needed for internal teams.
  • Evaluate feature requests and escalate them to the Product team when ppropriate.
  • Debug customer issues by reproducing them, gathering critical details for escalation, and performing QA tests when required.
  • Create and document solutions, best practices, and templated responses to enhance internal and external resources.
  • File bugs in JIRA, provide updates across time zones, and collaborate internally to resolve issues effectively.
  • Analyse crash logs, scripts, and API configurations to identify patterns and escalate issues to developers.
  • Identify sales opportunities or billing issues and escalate them to Sales, Success, or Finance teams.
  • Write scripts and tools to handle customer data requests efficiently.

Requirements

About You

  • Experience: 2+ years of direct Enterprise B2B Tier 1 technical support or customer operations experience.
  • Technical Skills: Familiarity with REST APIs and scripting in Python or JAVA, Basic knowledge of SQL.
  • Time Management: Strong ability to juggle and prioritize multiple tasks independently.
  • Communication: Professional business writing skills to provide clear, detailed responses and escalate issues when necessary.
  • Process-Oriented: A proactive problem-solver who suggests and implements process improvements.
  • Education: Bachelor’s degree in Computer Science or equivalent technical and professional experience.

Benefits

  • Hybrid setup
  • Family Medical Insurance Cover
  • Life Insurance
  • Daily Meals - onsite
  • Reimbursable Flexible Benefit

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.