Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Technical Support & Operations Specialist

Workable (global search)108,016 open roles

Where
Quezon City, Calabarzon, Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support & Operations SpecialistWorkable (global search) · Quezon City, Calabarzon, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 7 days open

The posting

U.S.-Based Technology Startup Seeking Technical Support & Operations Specialist

Location: Remote (Applicants Must Be Based in the Philippines)

Terms: Full-time, Independent contractor

Compensation: $7/hr, negotiable based on experience

Schedule: Monday to Friday, during U.S. business hours, with an occasional Saturday shift as business needs require.

ABOUT THE ROLE:

A fast-growing U.S.-based technology startup is looking to add a Technical Support & Operations Specialist to its team. The role sits at the intersection of technical support and operations. You'll be responsible for responding to inbound support requests, troubleshooting software and hardware issues, identifying when issues require escalation, and helping maintain accurate operational data and reporting.

This is an execution-focused role for someone who enjoys solving technical problems, working across systems, spotting patterns, and creating structure in a fast-moving startup environment.

ABOUT YOU:

  • You enjoy working with systems, data, and operational processes to understand how things work and find better ways of doing things.
  • You are highly organized and detail-oriented, especially when handling reports, records, and multiple operational tasks.
  • You take ownership of tasks from start to finish and follow through without needing constant supervision.
  • You are comfortable investigating discrepancies, identifying root causes, and using data to make informed decisions.
  • You thrive in environments where processes may not always be clearly defined and are willing to take initiative, solve problems, and build better workflows.
  • You communicate clearly and collaborate effectively with different teams and stakeholders.
  • You enjoy improving processes, creating practical systems, and finding ways to make day-to-day operations more efficient.

RESPONSIBILITIES:

  • Investigate customer and operational issues by reviewing system information, configurations, data, and documentation to identify root causes and patterns.
  • Maintain accurate operational and support data and contribute to the reporting backbone by tracking trends, identifying inconsistencies, and surfacing actionable insights.
  • Document issues, resolutions, and recurring patterns while partnering with Customer Success, Engineering, and other teams to improve processes and support resources.
  • Take ownership of problems from investigation through resolution, adapting to evolving systems and processes while helping build a reliable, scalable support and operations function.
  • Respond to customer inquiries through Intercom, Pylon, email, and other support channels, resolving Tier 1 issues efficiently and professionally.
  • Troubleshoot software, hardware, account, configuration, and connected-device issues, escalating more complex problems to the appropriate internal teams.
  • Build strong knowledge of ReSpark’s software, customer workflows, and scrap metal recycling operations to effectively diagnose and resolve issues.

Requirements

  • Strong analytical, organizational, and attention-to-detail skills, with comfort working with spreadsheets, reporting, or operational data.
  • At least 3+ years of experience in technical support, IT helpdesk, SaaS support, technical operations, or a related technical role.
  • At least 1 year of experience working with a technology startup (ideally U.S. or Australia based)
  • Prior work experience with Windows operating system, remote desktop software, and other software/IT programs such as Intercom.
  • Exceptional proficiency in English (at least C2 level), with excellent written communication skills
  • Highly responsive, self-directed, and comfortable prioritizing competing requests in a remote environment.
  • Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

PREFERRED QUALIFICATIONS:

  • Familiarity with systems like Intercom, Pylon, and Google Sheets.
  • Experience with reporting, dashboards, data quality, or operational analytics.
  • Experience working with U.S.-based enterprise SaaS startups.

Benefits

At Anavah Talent, we’re all about helping you find your God-given space at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Anavah Talent Community!

  • Competitive Compensation – We recognize your skills and experience with a great compensation package.
  • Regular Payday in USD – Twice per month, we send USD right to your bank account.
  • Company-Provided Laptop – We’ll provide the equipment you need to do your best work.
  • Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world.
  • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
  • Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel.
  • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
  • Global Networking - Work with top international teams across 12 countries around the world.
  • Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way.
  • Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.