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Open nowPosted 142 days ago

Technical Support Specialist

Workable (global search)108,016 open roles

Where
Allen, TX, United States
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Your applicationOpen nowTechnical Support SpecialistWorkable (global search) · Allen, TX, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 142 days ago

Workable (global search) median: 7 days open

The posting

This role is for one of the Weekday's clients

📍 Allen, Texas (Onsite)

💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Requirements

Responsibilities:

  • Deliver remote technical assistance through phone, email, web, and direct customer engagement
  • Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
  • Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
  • Manage inbound and outbound technical support calls and oversee support ticket resolution
  • Collaborate closely with Product and Engineering teams to address and solve customer problems
  • Record technical issues and solutions, and update knowledge base documentation
  • Assist Regional Sales Managers by fulfilling technical support requests
  • Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

  • 2 to 3+ years of experience in Technical Support or Application Support roles
  • Excellent troubleshooting and analytical abilities
  • Proficiency with:
  • Windows Server 2008/2012/2016
  • Windows 7/8/10
  • Linux Command Line Interface (CLI)
  • Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
  • PowerShell scripting
  • HTTPS, SSL/TLS security protocols
  • Strong verbal and written communication skills

Preferred Qualifications:

  • Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
  • Experience working with VMware or Hyper-V virtualization platforms
  • Knowledge of Azure Cloud and container technologies
  • Familiarity with ITIL framework is a plus

Additional Information:

  • This is a 6-month contract position with potential for extension or transition to permanent hire
  • Candidates must be willing to work onsite in Allen, TX
  • Successful candidates are required to pass the CJIS background screening
  • The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support

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