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Open nowPosted 199 days ago

Technical Support Specialist

Workable (global search)108,016 open roles

Where
Curitiba, PR, Brazil
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Your applicationOpen nowTechnical Support SpecialistWorkable (global search) · Curitiba, PR, Brazil

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 199 days ago

Workable (global search) median: 7 days open

The posting

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

  • Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.
  • Technical Troubleshooting: Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.
  • Technical Agility: Fast learner with a natural ability to master new digital tools and technologies.
  • Nice-to-have: Postman usage to debug errors and assist in problem-solving.
  • Precision: High level of accuracy and strong attention to detail.
  • Growth Mindset: Proactive approach to continuous learning and professional development.
  • Communication: Excellent interpersonal and communication skills (both internal and client-facing).
  • Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment.
  • Language: English proficiency (minimum B2) for effective collaboration with global teams.

Key Tasks

  • Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting.
  • Customer Success: Ensuring high satisfaction levels by guiding users through our product’s features and services.
  • Reporting: Full ownership of technical documentation and reporting processes.
  • Problem Solving: Diagnosing and resolving user-reported issues efficiently.
  • Cross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs.
  • Content Creation: Developing and updating the global Knowledge Base and technical blog.
  • Client Engagement: Conducting remote meetings and representing the company at key e-commerce industry events.

Benefits

  • own product - we decide how we want to develop
  • joining an organization in a phase of rapid growth
  • a lot of independence
  • long-term cooperation
  • Caju - Flexible benefit card

Work model

  • Hybrid Schedule: 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba.
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