Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 42 days ago

Technical Support Specialist I (Level 1)

Workable (global search)108,016 open roles

Where
Cebu City, Cebu, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Specialist I (Level 1)Workable (global search) · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 42 days ago

Workable (global search) median: 7 days open

The posting

The Technical Support Specialist I is responsible for providing first-line technical support for DISH SmartBox, IPTV systems, guest room entertainment solutions, and related network-connected devices. This role serves as the initial point of contact for hotels, property staff, and internal teams, diagnosing and resolving common issues while delivering exceptional customer service. Complex issues are escalated to Level 2 support as required.

Key Responsibilities:

Technical Support

  • Receive and respond to support requests via phone, email, ticketing system, and chat.
  • Troubleshoot DISH SmartBox equipment, IPTV systems, set-top boxes, and guest room entertainment devices.
  • Identify and resolve basic issues related to:
  • TV channel availability
  • SmartBox registration and connectivity
  • IPTV streaming problems
  • Coax Rf TV issues
  • Remote controls and television configuration
  • Guest room device resets and reboots
  • Network connectivity affecting television services
  • Verify device online status using management platforms and monitoring tools.
  • Perform remote diagnostics and basic configurations.
  • Escalate unresolved issues to Level 2 support with complete documentation.

Customer Service

  • Provide professional support to hotel staff, management, and guests.
  • Communicate technical information clearly to non-technical users.
  • Maintain customer satisfaction while adhering to service level agreements (SLAs).
  • Document troubleshooting steps and resolution details in the ticketing system.

Documentation

  • Create detailed support tickets.
  • Update knowledge base articles and troubleshooting guides.
  • Track recurring issues and report trends to management.

Requirements

Education

  • High School Diploma or equivalent required.
  • Associate degree in Information Technology, Networking, Telecommunications, or related field preferred.

Experience

  • 1-2 years of technical support, help desk, hospitality technology, or customer service experience preferred.

Technical Knowledge

Basic understanding of:

  • IPTV and television systems
  • COAX and Distribution Systems
  • TCP/IP networking fundamentals
  • DHCP, DNS, and Internet connectivity
  • Smart TVs and streaming platforms
  • Windows operating systems
  • Mobile device troubleshooting

Soft Skills

  • Strong customer service skills
  • Excellent verbal and written communication
  • Ability to follow troubleshooting procedures
  • Attention to detail
  • Ability to work in a fast-paced environment

Preferred Certifications

  • CompTIA A+
  • CompTIA IT Fundamentals (ITF+)
  • HDI Support Center Analyst (SCA)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.