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Open nowPosted 579 days ago

Technical Support Specialist - L1

Workable (global search)19,973 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowTechnical Support Specialist - L1Workable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 579 days ago

Workable (global search) median: 2 days open

The posting

Opportunity

Highly motivated individual experienced in and committed to the field of Application/Technical Support.

The role requires strong communication skills, experience in providing customer support and

strong technical skills, having aptitude to troubleshoot issues, identify workarounds and

solutions, as well as juggle several tasks at a time

Your Responsibilities :

· Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.

· Own and track tickets within SLAs

· Identify, resolve or manage the resolution of system issues

· Take calls and service ticket requests on a ticket system

· Supports internal clients with system admin tasks and product knowledge expert advice.

· Seek more information, by asking the right questions to collect information to resolve

the issue or escalate to a specialist

· Communicate to Level 1, 2, 3 teams keeping clients and management informed

· Manage escalation to 2nd Line

· Updating and managing Knowledgebase

· Familiar working with automated system monitoring and applications across large networks

· Technical Support is a 24 hours/ 5 days a week responsibility for customers around the world

· Be a part of a scheduled shift rotation

· Assignments as required and relevant by Management

· Achieve the KPIs

Requirements

Skills & Experience Needed:

· Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.

· Own and track tickets within SLAs

· Identify, resolve or manage the resolution of system issues

· Take calls and service ticket requests on a ticket system

· Supports internal clients with system admin tasks and product knowledge expert advice.

· Seek more information, by asking the right questions to collect information to

resolve the issue or escalate to a specialist

· Communicate to Level 1, 2, 3 teams keeping clients and management informed

· Manage escalation to 2nd Line

· Updating and managing Knowledgebase

· Familiar working with automated system monitoring and applications across large networks

· Fluent in English language both written and oral

· Additional languages will be beneficial

· May be required on occasion to work outside standard working hours

· Candidates must be eligible to work and live in the country of employment.

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