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Open nowPosted 108 days ago

Technology Operations Leader (End-user support)

Workable (global search)108,016 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowTechnology Operations Leader (End-user support)Workable (global search) · Taguig, Metro Manila, Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 108 days ago

Workable (global search) median: 7 days open

The posting

Work Setup: 100% ONSITE (Taguig)

Schedule: Mid shift to Night shift depending on business demand

Job Highlights:

  • Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
  • Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
  • Identify and recommend opportunities for technology operations process improvement and development
  • Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
  • Leverage enterprise tools to digitize workflows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
  • Instill repeatable processes that consistently meet SLAs and OLAs
  • Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
  • Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
  • Institute controls in partnership with Operation Risks to ensure risk management is sustainable
  • Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
  • Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
  • Interpret and develop policies and procedures
  • Collaborate with and consult with peers, colleagues and multiple level managers
  • Manage allocation of people and financial resources for technology operations
  • Mentor and guide talent development of direct reports and assist in hiring talent

Qualifications:

  • 20+ years of experience in Technology, out of which, minimum years of 10 years of global leadership experience (Senior Manager to AVP), preferably from Banking or IT industry
  • Experience in Incident Management, Problem Management
  • Experience in Stakeholder Management
  • Experience in IT infrastructure projects
  • Experience in Project Management
  • Technical knowledge on end user computing, basics of network & voice, experience in supporting contact centers.
  • Good communication and presentation skills
  • Knowledge on AI and innovative mindset will have added advantage

Job Expectations:

  • Manage and support 24/7 Technology operation and team.
  • Flexible to work in night shifts and different sites within the country. if needed during weekend and holidays
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