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Open nowPosted 35 days ago

TechOps & Support Manager

Workable (global search)108,016 open roles

Where
Cairo, Egypt
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Your applicationOpen nowTechOps & Support ManagerWorkable (global search) · Cairo, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 35 days ago

Workable (global search) median: 7 days open

The posting

Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes.

Responsibilities

  • Own team outcomes across a defined domain or capability.
  • Set KPIs and ensure alignment with department-level goals.
  • Manage capacity, allocate workstreams, and optimize workflows.
  • Develop ICs through structured growth and coaching plans.
  • Proactively identify and solve performance or process issues.
  • Lead hiring and talent development efforts.
  • Drive cross-team coordination and execution alignment.
  • Support change initiatives and foster a culture of high standards.

Requirements

  • Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
  • 10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.
  • Strong expertise in Linux/Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), monitoringand observability tools (Grafana & Prometheus).Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance.
  • Strong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.
  • Demonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.
  • Excellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused mindset.
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