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Open nowPosted 34 days ago

Ticketing & Reservations Officer - Travel & Tours- Abuja

Workable (global search)108,016 open roles

Where
Abuja, Federal Capital Territory, Nigeria
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Your applicationOpen nowTicketing & Reservations Officer - Travel & Tours- AbujaWorkable (global search) · Abuja, Federal Capital Territory, Nigeria
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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 7 days open

The posting

About the Role

If you love the fast pace of travel, the precision of a perfectly booked itinerary, and the satisfaction of solving a client's travel crisis before they even panic — this is your seat. You'll be the person corporate executives, government delegations, and individual travellers trust to get them where they need to go, on time and effortlessly.

This isn't a back-office ticketing job. You'll be the front-line expert clients call when a flight gets cancelled two hours before departure, and the reason they come back next time.

What you'll actually be doing

  1. Own the booking process, start to finish
  • Handle reservations, ticketing, rebooking, cancellations, and refunds across domestic and international flights using Amadeus, Sabre, or Travelport
  • Build optimal itineraries — flights, hotels, visas, travel insurance — tailored to each client's budget and preferences
  • Be the calm, capable voice when schedules change or flights get disrupted, sorting out re-routings fast

2. Be the expert clients rely on

  • Serve as the direct point of contact for retail, corporate, and diplomatic clients — by phone, email, and in person
  • Stay sharp on visa rules, passport validity, transit requirements, and health regulations so your clients never get caught out
  • Apply fare rules, taxes, and date-change penalties accurately, protecting both the client and the agency from unnecessary costs

3. Keep the numbers clean

  • Match payments to bookings before ticket issuance — no leakage, no surprises
  • Prepare daily sales summaries and reconciliation reports for Finance,

Requirements

What you bring

  • A Bachelor's degree or HND in Travel & Tourism, Business Administration, or related field
  • 2–4 years hands-on experience as a Ticketing/Reservations Officer at a travel agency or airline
  • Working fluency in at least one GDS platform (Amadeus, Sabre, or Travelport) — IATA or GDS certification is a strong plus
  • Sharp attention to detail — the kind that catches a fare rule error before it becomes an expensive problem
  • Communication skills that stay clear and professional even when a client is stressed and the clock is ticking

Why this role

  • Work with a genuinely varied client base — corporate, diplomatic, and individual travelers — never the same day twice
  • Sharpen and grow your GDS expertise in a role that treats it as a craft, not just a checklist
  • Be trusted with real ownership: your calls on fares, rebookings, and client service directly shape the client's experience and the agency's reputation
  • The preferred candidate MUST RESIDE IN ABUJA.
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