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Open nowPosted 62 days ago

Tier 2 Desk Side Support Specialist

Workable (global search)108,016 open roles

Where
Washington, DC, United States
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Your applicationOpen nowTier 2 Desk Side Support SpecialistWorkable (global search) · Washington, DC, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 62 days ago

Workable (global search) median: 7 days open

The posting

Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This position combines hands-on desktop support with administrative coordination to ensure efficient day-to-day IT operations and successful project execution.

The ideal candidate has experience supporting government, business, technical, and IT personnel while providing Tier 2 desk side and remote support in a fast-paced environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues.

Responsibilities

  • Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  • Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
  • Diagnose and resolve complex issues involving:
  • Windows Operating System
  • Active Directory
  • Azure Virtual Desktop (AVD) performance
  • SCCM client health
  • BitLocker recovery
  • Microsoft Intune-managed devices
  • Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
  • Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
  • Collaborate with Tier 3 support and Infrastructure teams on escalated issues and advanced troubleshooting.
  • Document and track service tickets, resolutions, and support activities in ServiceNow.
  • Maintain and organize project files, reports, and technical documentation in both electronic and manual formats.
  • Monitor IT asset inventory and assist with procurement tracking.
  • Ensure compliance with IT security policies, standards, and procedures.
  • Handle sensitive or classified materials with discretion and accuracy.
  • Lift and move equipment weighing 50 pounds or more as needed.

Requirements

U.S. Citizenship with the ability to obtain a High Public Trust clearance.

Associate's degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.

Experience supporting government, business, technical, and IT personnel.

Proficiency with:

  • Microsoft Office Suite
  • Microsoft SharePoint
  • Microsoft SCCM
  • Microsoft Intune
  • Active Directory

Familiarity with:

  • Apple Mac products
  • Thin clients
  • Dell hardware

Ability to work effectively in a fast-paced support environment while maintaining professionalism and reliability.

Preferred Qualifications

  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate

Physical Requirements

Candidates must be able to:

  • Lift and move equipment weighing 50 pounds or more as required by the position.
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