Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Tier 3 IT Support Technician

Workable (global search)107,990 open roles

Where
St. Petersburg, FL, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTier 3 IT Support TechnicianWorkable (global search) · St. Petersburg, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 6 days open

The posting

Location: St. Petersburg, FL – Full-Time, on-site Hourly Range: $28.85 – $31.25/hour

Who We Are

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.

Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

The Opportunity

This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.

You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

Requirements

What You’ll Do

Lead Software Testing, Approval & Deployment

  • Design, develop, and maintain a centralized software repository for internal users and IT staff.
  • Package and deploy applications in hybrid local/cloud environments.
  • Ensure software compatibility, license compliance, and cross-platform functionality.
  • Provide administrative support for cloud-based tools such as Google Workspace.
  • Support users with software installation, operation, and updates.

Mobile Device Management

  • Serve as the primary mobile device manager for approximately 54 devices.
  • Oversee provisioning, lifecycle management, security, and technical support.
  • Ensure compliance with organizational mobile device policies.

Tier 3 Service Desk Support

  • Provide advanced IT support and resolve escalated technical issues.
  • Troubleshoot complex hardware and software issues; conduct root cause analysis.
  • Perform system imaging, endpoint patching, and mobile device troubleshooting.
  • Develop and maintain SOPs; lead small-scale technical projects.
  • Support Windows workstation environments and act as a technical escalation point.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum 4 years of hands-on experience with software testing and validation.
  • Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
  • Proficiency in software packaging, deployment, and license management.
  • Experience with cloud-based enterprise solutions (e.g., Google Workspace).
  • In-depth knowledge of Windows OS, system imaging, and endpoint management.
  • Experience supporting and managing organizational mobile devices.
  • Excellent troubleshooting, documentation, and communication skills.
  • Ability to manage multiple priorities while following established procedures.
  • Strong verbal and written communication skills in English.
  • Ability to work independently and maintain confidentiality and security protocols.

Preferred

  • Experience in a federal or multi-site IT environment.
  • Familiarity with hybrid cloud infrastructure and service management tools.
  • Prior experience supporting government agency end users.

Work Environment

  • Full-time, office-first role based in St. Petersburg, FL.
  • Hybrid schedule may be approved after probationary period, pending performance and client approval.
  • Occasional local travel may be required.

Physical Demands

  • Must be able to lift up to 75 lbs on occasion.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.