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Open nowPosted 172 days ago

Trainee Technical Support Representative - Contract

Workable (global search)109,826 open roles

Where
Bengaluru, KA, India
Work mode
Remote
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Your applicationOpen nowTrainee Technical Support Representative - ContractWorkable (global search) · Bengaluru, KA, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 172 days ago

Workable (global search) median: 2 days open

The posting

Trainee Technical Support Representative

Job Location - Bangalore/Hyderabad: Remote

Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 1 to 6 years Mandatory Experience - 1 year of International email experience

What you'll be doing:

  • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
  • Queries can be of a technical & non-technical nature.
  • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Requirements

What we're looking for:

  • Candidates with international customer support experience in voice, email and chat.
  • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
  • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
  • Stay focused on the quality by ensuring consistency and adherence to high standards.
  • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have:

  • Candidate must have their own computer with Windows 8.1 or above.
  • Mandatory hi-speed broadband connection.
  • UPS/power backup solution if possible.
  • Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.

Mandatory Skills:

  • Proficient with English and have good written & verbal communication skills.
  • Flexibility & availability for rotational shifts and week offs to cover hours of operations.
  • Must possess logical, reasoning, and problem-solving skills.
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