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Open nowPosted 6 hours ago

Training and Development HR Executive

Workable (global search)106,891 open roles

Where
Singapore
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Your applicationOpen nowTraining and Development HR ExecutiveWorkable (global search) · Singapore

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 6 hours ago

Workable (global search) median: 5 days open

The posting

This is NOT a HR Generalist opening.

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the "face" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

  • Drive Holistic Onboarding: Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.
  • Facilitation & Brand Excellence: Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.
  • Manage Specialized Learning Portals: Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.
  • Coordinate Mandatory Compliance: Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.
  • In-Store Coaching: Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors.
  • L&D Operations & Process Improvement: Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.
  • Data-Driven Reporting: Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.
  • Shape Company Culture: Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.
  • Ad-hoc Support: Assist with broader HR initiatives and general affairs projects as assigned by management.

Why you should be interested:

  • The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub.
  • Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
  • Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
  • Global Brand Visibility: Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.

Requirements

  • Degree or diploma in Human Resources, Training & Development, or related field.
  • Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
  • Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
  • Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement.
  • Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
  • Analytical and details oriented
  • This role is primarily based in our Tampines HQ Office with ad-hoc visit to our Airport office and 19 stores across the 4 terminals to delivery trainings, coordinate brands trainings and coaching.

Preferred/Bonus Requirements:

  • Experience within Travel Retail or a high-volume airport ecosystem.
  • Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
  • Prior experience managing employee engagement activities or corporate onboarding.

Benefits

  • We offer attractive salary packages that commensurate with relevant work experience
  • Annual Leave from 14 days to 18 days
  • Medical Outpatient insurance coverage
  • Group Hospitalization and Surgery insurance coverage
  • Group Dental insurance coverage
  • Performance bonuses subject to company's and individual's performances
  • Birthday Leave
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