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Open nowPosted 477 days ago

Training and Development Specialist

Workable (global search)19,973 open roles

Where
Tatu City, Kiambu County, Kenya
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Your applicationOpen nowTraining and Development SpecialistWorkable (global search) · Tatu City, Kiambu County, Kenya

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 477 days ago

Workable (global search) median: 2 days open

The posting

We are seeking a dynamic and experienced Training and Development Specialist to join our team and help us achieve our goals. The Training and Development Specialist will be responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of our employees.

Key Responsibilities:

  • Conduct new hire trainings (up to 12-week programs)
  • Conduct ongoing service, product and policy training
  • Develop and deliver comprehensive training programs tailored to the needs of department and teams.
  • Conduct training sessions, workshops, and seminars both in-person and virtually.
  • Assess training needs through surveys, interviews, and consultations with managers.
  • Evaluate the effectiveness of training programs and make necessary adjustments.
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
  • Maintain training records and track employee progress.
  • Provide coaching and support to employees to enhance their professional development.
  • Meet with the Supervisors to identify coaching opportunities.
  • Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities

Requirements

  • Bachelor's degree in Human Resources, Education, Business Administration, or related field required
  • Certification in training or instructional design (e.g., CPTM, ATD) is a plus
  • Call Center experience is a plus
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
  • Potential to travel internationally to deliver training and development programs at various company locations.
  • Strong presentation and facilitation skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Experience with e-learning platforms and tools.
  • Familiarity with performance coaching or mentoring is desirable.
  • Ability to adapt training for diverse audiences and learning styles.
  • Travel Industry background a plus
  • Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills

Work Schedule:

  • Flexible to work Monday through Friday Pacific Time (with occasional weekends)
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