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Open nowPosted 7 hours ago

Training & Quality Assistant Manager - Back Office

Workable (global search)107,903 open roles

Where
Chennai, TN, India
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Your applicationOpen nowTraining & Quality Assistant Manager - Back OfficeWorkable (global search) · Chennai, TN, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 7 hours ago

Workable (global search) median: 6 days open

The posting

Training & Quality Assistant Manager (Back Office) Job Description

Position Summary

  • Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.
  • Leads quality and training teams while ensuring compliance with client requirements and business goals.

Key Responsibilities

  • Support Six Sigma and continuous improvement initiatives.
  • Work with departments to identify and implement process improvements.
  • Maintain client quality standards and achieve quality targets.
  • Analyze quality metrics and implement action plans.
  • Design and deliver training programs and materials.
  • Update employees on process and policy changes.
  • Lead Quality Auditors, QA Specialists, and Trainers.
  • Build strong relationships with clients and stakeholders.

Minimum Qualifications

  • Bachelor’s degree in any discipline.
  • 5+ years of experience in Lean/Six Sigma, process improvement, or process design.
  • 2+ years of Training & Development experience.
  • 5+ years in Quality, Training, or Team Lead roles.

Requirements

Preferred Certifications

  • Six Sigma Yellow Belt or Green Belt.
  • Train-the-Trainer or Training & Development Certification.

Required Skills

  • Strong verbal and written English communication.
  • Knowledge of quality tools and basic statistics.
  • Proficiency in Microsoft Office.
  • Excellent facilitation, presentation, and stakeholder management skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to lead teams and drive performance improvements.
  • Willingness to travel internationally.

Benefits

PF, Gratuity, Mediclaim, etc.,

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