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Open nowPosted 30 days ago

Training Vitamin Specialist (Call Center)

Workable (global search)108,016 open roles

Where
Henderson, NV, United States
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Your applicationOpen nowTraining Vitamin Specialist (Call Center)Workable (global search) · Henderson, NV, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 30 days ago

Workable (global search) median: 7 days open

The posting

POSITION SUMMARY

As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.

***Please note: The training class for this role is scheduled to start on NOVEMBER 2nd!

Requirements

WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS

  • High school diploma or GED required
  • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
  • Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
  • Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
  • Ability to make decisions and exercise good judgment in a fast-paced structured environment
  • The ability to comfortably apply consultative sales techniques
  • Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
  • Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
  • Must be a motivated self-starter who thrives in a team-oriented environment
  • A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
  • Ability to successfully complete ongoing training requirements
  • Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
  • Must be willing to work overtime or on weekends, as the workload demands

WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
  • Educate customers on ingredients, features, benefits and use of company products
  • Document customer inquiries and actions on tracking system and/or by completing logs
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts
  • Manage steady volume of calls on a daily basis and prioritize follow-through
  • May generate written correspondence and process document requests
  • Assist in identifying issues and trends to improve overall customer service and productivity
  • Identify errors promptly and determine what corrective steps may be taken to resolve errors
  • Responsible for all actions/responsibilities as described in company controlled documentation for this position
  • Consistently creates opportunities to promote interest in ProCaps products and services
  • Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
  • Perform other duties and responsibilities, as assigned

Work Environment

  • Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
  • We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
  • Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
  • We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
  • Duties are performed primarily in a smoke-free environment

PHYSICAL REQUIREMENTS

  • Frequent sitting, standing, walking
  • Able to lift up to 25 lbs.

Benefits

WHAT WE OFFER:

ProCaps Laboratories provides:

  • A competitive starting rate of $22 an hour
  • Performance-Based Bonus: Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.
  • Eligible for a discretionary company-wide bonus
  • Excellent Medical, Dental & Vision Insurance $0 *** when you qualify for the Wellness Program!
  • Paid Time Off, Eight (8) Company Holidays
  • 401k with 4.5% match
  • 100% Company Life Coverage
  • 100% Short Term Disability Coverage
  • Gym Membership Fee Reimbursement
  • Vitamin Allowance + Discounts
  • Company-Funded HS ($1,600/year)
  • Cash Reward Employee Referral Program
  • Pet Insurance

* Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!

APPLICATION DEADLINE : This position will remain open until filled. Applications will be reviewed on a rolling basis.

HOW TO APPLY : Click below to apply directly through our career portal.

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