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Open nowPosted 25 days ago

Travel Agent - IATA Certified (Amadeus GDS)

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowTravel Agent - IATA Certified (Amadeus GDS)Workable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 25 days ago

Workable (global search) median: 7 days open

The posting

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role overview :

We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.

This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.

Key Responsibilities:

  • Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus
  • Constructing and pricing fares (published, private, and corporate) and issuing tickets
  • Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules
  • Handling schedule changes, IROPs, and cancellations proactively
  • Advising clients on itineraries, fare options, visa/entry requirements, and more
  • Managing daily queues within SLA and maintaining BSP reporting accuracy
  • Coordinating with airlines, consolidators, and suppliers on waivers and group requests
  • Delivering high-quality service across phone, email, and chat including escalations

Requirements

  • IATA/UFTAA certification (Foundation or Consultant level) mandatory
  • Bachelor degree
  • 2–5 years of experience in an IATA-accredited agency or TMC
  • Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
  • Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
  • Familiarity with BSP processes, ADM prevention, and ticketing compliance
  • Strong geography and airline network knowledge
  • Excellent communication in English , Arabic is a plus
  • High attention to detail and able to multitask across systems under pressure
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