The posting
About Rahal
Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem; a rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services. We make travel simple, safe, and accessible to everyone, everywhere.
As part of a fast-growing travel-tech team spanning Iraq and the UAE, you’ll design experiences that inspire confidence, delight, and connection for every traveler who books with Rahal.
Role Overview
Join our fast-growing travel tech startup to manage end-to-end travel operations, from bookings to vendor coordination, ensuring seamless and efficient processes. Drive operational excellence and support the company’s growth by delivering exceptional travel experiences
Key Responsibilities
- Providing excellent customer service to corporate clients, travel arranges, individual travelers
- Confirming and completing reservations according to internal standards
- Managing client requests, providing an efficient and personalized service which caters to international corporate clients’ needs
- Coordinate and book transportation and accommodation arrangements Includes but is not limited to (flights, trains, and car rentals and hotels).
- Arrange and ensure all bookings align with client preferences and policies.
- Handle and resolve travel-related issues and emergencies promptly.
- Maintain and update travel itineraries and documentation (invoices, booking conformations, etc.)
- Communicate effectively with clients to confirm details and provide travel support.
- Ensure compliance with travel policies and regulations.
- Manage changes, cancellations, and special requests and handle emergency situations with professionalism
- Stay updated on travel regulations and safety protocols
- Ability to work well under pressure and meet tight deadlines
- Arrange high level business trips with the ability to be adaptive in changing
Qualifications:
- 2+ years of experience in travel coordination, hospitality, or customer service.
- Preferrable Professional experience related to organizing travels or Call centers.
- Had the exposure to GDSs including Amadeus, Galileo, and Sabre, with a strong track record of accurate and efficient reservation management.
- Proficiency in travel booking software and tools.
- Ability to handle travel-related issues calmly and efficiently.
- Knowledge of travel policies, regulations, and best practices.
- Excellent Self-management and good organizational skills.
- Excellent interpersonal skills to communicate effectively and with confidence to create a positive company image
- Initiative and willingness to constantly learn and develop.
- Flexibility to work various shifts, including weekends and holidays.
- Role is open for whom are native in Arabic and Excellent English communication skills, both verbal and written (daily work in English)
Personality Traits
- 🔥 Biased for Action-thrives in ambiguity, acts fast, and learns even faster.
- 🌍 Traveler-Obsessed-every decision starts with “How does this help the traveler?”
- 🤝 Team Player-collaborates naturally across functions and geographies.
- ⚙️ Operator Mindset-thrives in start-ups and scale-ups; comfortable navigating growth and chaos.
- 🎯 Strategic & Executional-balances long-term vision with hands-on delivery discipline.
Why Rahal
- Be part of Iraq’s fastest-growing travel platform inside the Super Qi ecosystem.
- Work with passionate builders shaping the future of digital travel in the Middle East.
- Solve real traveler problems at scale, from seamless flight booking to next-gen loyalty.
- Join a Rocketship where ownership, speed, and creativity truly matter.
- Become part of a regional expansion in the horizon.
