Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 days ago

VDH OHPAC Application Support/Technical Support Analyst 3

Workable (global search)108,016 open roles

Where
Richmond, VA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVDH OHPAC Application Support/Technical Support Analyst 3Workable (global search) · Richmond, VA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 18 days ago

Workable (global search) median: 7 days open

The posting

Job Title: VDH OHPAC Application Support/Technical Support Analyst 3 Work Type: Hybrid Location: Richmond, VA Salary/Rate: Up to $49.15/hr Start Date: 09/28/2026 End Date: 06/30/2027 Industry Category: Information Technology / Healthcare Employment Type: Contract Requisition ID: 811328

Overview:

The Virginia Department of Health (VDH) is seeking an experienced Oracle Health Patient Accounting (OHPAC) Application Support/Technical Support Analyst 3 to provide Tier 1, first-call-resolution support to end users.

The position will troubleshoot OHPAC issues, manage escalations, support user access and common technical issues, monitor system performance, and assist with EHR implementation and sustainment activities.

Application:

Qualified candidates should have experience with OHPAC, patient accounting/revenue-cycle workflows, application support, troubleshooting, end-user support, and incident documentation. Knowledge of Cerner, Citrix, and HIPAA is also required.

Job Description:

The OHPAC Application Support/Technical Support Analyst 3 will provide Tier 1 support, troubleshoot application and workflow issues, determine appropriate escalation paths, and assist users with technical and functional problems.

The role will also support EHR go-live and sustainment activities, including system health checks, readiness activities, issue tracking, system monitoring, and process improvement.

Responsibilities:

  • Provide Tier 1 and first-call-resolution support for OHPAC users.
  • Troubleshoot routine application and workflow issues and escalate complex issues.
  • Support password resets, Citrix, desktop, printing, and user-access issues.
  • Follow VDH, EHR, Oracle Health, and application support procedures.
  • Conduct pre- and post-go-live system health checks.
  • Monitor KPIs and system usage for potential issues.
  • Maintain readiness checklists, health dashboards, and issue-resolution logs.
  • Document incidents, troubleshooting, resolutions, and escalations.
  • Identify recurring issues and contribute to trend analysis and process improvements.
  • Communicate with end users, technical teams, application teams, leadership, and vendors.
  • Manage multiple support requests and prioritize based on business impact.
  • Follow ITIL processes and applicable SLAs.
  • Maintain knowledge of healthcare privacy, security, and HIPAA requirements.

Requirements

Minimum Qualifications:

  • 3+ years of experience with OHPAC and patient accounting/revenue-cycle workflows.
  • 3+ years of experience troubleshooting OHPAC application issues and managing escalations.
  • 3+ years of experience with application support procedures, policies, and SOPs.
  • 3+ years of experience documenting incidents and communicating with end users and technical teams.
  • 3+ years of experience recognizing recurring application or workflow issues.
  • 3+ years of working knowledge of desktop applications, Citrix, printing, and user access.
  • 3+ years of experience with healthcare privacy, security, and HIPAA compliance.
  • Strong customer service, analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC.
  • Ability to manage multiple support requests and work in a time-sensitive environment.
  • Ability to work effectively with end users, technical teams, leadership, and vendors.
  • Ability to work in a hybrid environment in Richmond, VA.

Preferred Qualifications:

  • Experience with EHR implementation, go-live, post-go-live, or sustainment activities.
  • Experience conducting system health checks and monitoring KPIs.
  • Experience with EHR readiness activities, dashboards, and command center operations.
  • Experience with issue trend analysis and process improvement.
  • Experience working in healthcare, government, or public health environments.
  • Experience with ITIL and Service Level Agreements (SLAs).

Benefits

Compensation:

Pay Rate: $49.15/hr

Schedule:

Start Date: 09/28/2026 End Date: 06/30/2027

Hybrid

Work Location: Richmond, VA

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.