The posting
Administrative Coordinator
Compensation: $19.00 - $21.00 per hour
Position Overview
The following list includes the typical responsibilities for the Administrative Coordinator position. Due to the teamwork-oriented nature of our company culture, additional duties outside of those listed below may be assigned as needed. Employees should consult their Supervisor with any questions regarding responsibilities.
Agency Administration
- Assist and provide backup support to Agents and/or the Manager as needed.
- Maintain daily deposit backup documentation.
- Manage inventory and petty cash controls, ensuring accurate reconciliation.
- Submit weekly reports to Corporate every Monday.
- Assist with maintaining a professional office appearance, including ensuring fresh coffee and water are available for clients.
- Coordinate defendant court reminder calls with the Manager.
Office Support
- Provide administrative assistance for claims-related matters as appropriate.
- Assist with Corporate requests and inter-agency requests, including:
- Filing motions
- Processing exonerations
- Pulling minute orders
- Filing trust deeds
- Other administrative tasks as assigned
- Build defendant files, including labels, 2100RC forms, and required documentation.
- Scan and attach complete defendant file documents and photographs into the BMA system.
- When receiving bond inquiry calls:
- Capture the caller's name
- Defendant's name
- Caller’s phone number
- Transfer information to an Agent as necessary
- Never end a lead call without first connecting the caller with an Agent.
- Scan and upload defendant court documents into BMA and file appropriately.
- Provide support when Agents are assisting other clients, including:
- Defendant check-ins
- Court updates
- Payments
- Bail information gathering
- Create bond transaction packets.
- Manage outgoing and incoming mail and Federal Express deliveries.
- Maintain inventory and ordering of office supplies and bail bond forms.
Customer Service
- Provide prompt, professional, and non-judgmental customer service to the general public.
- Deliver exceptional customer service with a sense of urgency in areas including:
- Defendant check-ins
- Court updates
- Payments
- Reinstatements
- Other client-related issues that arise daily
- Maintain a professional appearance and adhere to the Aladdin Bail Bonds dress code when interacting with customers, vendors, courts, jails, and coworkers.
- Demonstrate a team-oriented attitude and provide support whenever needed without hesitation.
Qualifications & Experience
Required
- High School Diploma or equivalent.
- Strong written and verbal communication skills.
- Basic computer proficiency, including:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- General typing and office software skills
- Proficiency in the English language.
Preferred
- Minimum of 2 years of office administration experience.
- Bilingual or multilingual abilities are a plus.
Skills & Abilities
- Ability to multitask in a fast-paced office environment.
- Strong organizational and prioritization skills.
- Ability to work collaboratively as part of a team.
- Positive attitude with a proactive, resourceful, and flexible approach.
- Ability to work independently with minimal supervision.
- Flexibility to work non-standard hours when urgent matters arise.
Job Requirements
- Must be able to obtain a state-issued insurance license.
- Must possess a valid driver's license and qualify to operate a company vehicle.
- Must be willing to work a rotating schedule.
Aladdin Bail Bonds is committed to providing exceptional customer service while fostering a collaborative and professional work environment.
Benefits
Health
Dental
Visiion
401k matching
Roth IRA
Paid Time off
