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Open nowPosted 34 days ago

Veterinary Care Coordinator (Remote - U.S. Hours)

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowVeterinary Care Coordinator (Remote - U.S. Hours)Workable (global search) · South Africa

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 7 days open

The posting

Location: Remote — work from anywhere in South Africa

Hours: 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings and early afternoons are completely free. No weekends.

The Role

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

What You'll Be Doing

  • Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
  • Appointment Scheduling: Book, reschedule, and confirm visits.
  • Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
  • Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
  • Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
  • Records: Keep medical records, notes, and workflows tight and up to date.

Why Mascotte

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

Requirements

Who We're Looking For

  • Veterinary experience: At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
  • Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
  • Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self-rating, including prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers.
  • Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools is a plus.
  • Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
  • Remote-ready: You can describe a specific remote-work setup: fibre or fixed internet of at least 25 Mbps, backup power that lets you work through load shedding (inverter, UPS, or generator), and a quiet dedicated space for taking calls.
  • Fixed-shift availability: You can work the fixed shift you're assigned — either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday — on a permanent, long-term basis. We assess this based on the evidence in your CV, including your current commitments and any prior sustained evening or night shift work.

Benefits

  • 15 days off per calendar year
  • Off on 7 American public holidays
  • 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
  • No commute, no weekend-work, no overtime, no rotating shifts
  • 13th month of paycheck as a performance bonus every 12 months
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