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Open nowPosted 26 days ago

Veterinary Customer Service Represensitive

Workable (global search)108,016 open roles

Where
simi valley, CA, United States
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Your applicationOpen nowVeterinary Customer Service RepresensitiveWorkable (global search) · simi valley, CA, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 26 days ago

Workable (global search) median: 7 days open

The posting

Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

Front Desk & Client Interaction

  • Greet clients and their pets when they arrive at the clinic
  • Answer phone calls and respond to voice messages, emails, texts and online appointment requests
  • Provide general information about services, hours, and policies
  • Check clients in and out for appointments
  • New client check in, new client forms and entry of new client/patients into practice software
  • Create and distribute new client folders
  • Keep reception and waiting areas clean

Appointment Scheduling

  • Schedule appointments
  • Coordinate urgent or emergency appointments and secure deposits when needed
  • Call to remind and confirm upcoming appointments

Medical Record Management

  • Create and update patient records
  • Obtain and enter records from other vet offices
  • Verify and update client contact information
  • Scan or upload documents
  • Follow up to obtain correct client information when reminder cards are returned

📞 Client Communication

  • Relay messages between veterinarians, technicians, and pet owners
  • Notify clients when prescriptions, lab results, or pets are ready for pickup
  • Follow up with clients after appointments or procedures
  • Respond to reviews in online platforms
  • Discuss feedbacks with clients and fulfill the clients' needs

Administrative Support

  • Order or track front desk supplies
  • Help coordinate referrals to specialty clinics if needed
  • Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning

Requirements

  • Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products.
  • Upbeat personality. This position requires LOTS of interaction with other people.
  • A few years of real world job experience preferred.
  • Past veterinary experience will be highly preferred. ( Working in a kennel or a hotel is not a veterinary experience)
  • Honesty, diligence, empathy, punctuality, team work, and great at following orders are the must.
  • If you know nothing about raising animals, you have no business here.

Benefits

  • Hourly pay depending on your experience and performance. (IF YOU HAVE NO EXPERIENCE IN VET HOSPITALS, YOU WILL RECEIVE CALIFORNIA LEARNER'S PAY FOR 150 HOURS)
  • Possible future full time position with full benefit such as insurance, 401k, PTO and so on.
  • Pet care discount
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