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Open nowPosted 164 days ago

Virtual Administrative Support Specialist

Workable (global search)108,016 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowVirtual Administrative Support SpecialistWorkable (global search) · South Africa
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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 164 days ago

Workable (global search) median: 7 days open

The posting

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.

  • Full-time, 40 Hours/Week
  • Fully remote, work from home
  • Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
  • Availability to work during EST business hours.

Key Responsibilities

Customer Service & Technical Support

  • Respond promptly to customer inquiries via email, chat, and/or phone
  • Troubleshoot basic technical issues and provide clear, step-by-step solutions
  • Escalate complex concerns to the appropriate team when necessary
  • Maintain a high level of professionalism and customer satisfaction

Calendar Management

  • Manage and maintain calendars, ensuring accuracy and efficiency
  • Schedule, reschedule, and coordinate meetings across different time zones
  • Send reminders and ensure all stakeholders are informed and prepared

Appointment Setting

  • Coordinate and confirm appointments with clients and internal teams
  • Follow up on leads and inquiries to secure bookings
  • Maintain organized records of scheduled and completed appointments

Administrative Support

  • Perform general administrative tasks as needed
  • Maintain accurate documentation and reports
  • Support process improvements and workflow organization

Requirements

  • Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
  • Proven experience in customer service and/or technical support
  • Excellent written and verbal communication skills
  • Strong organizational and time management abilities
  • Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
  • Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
  • Ability to multitask and work independently in a fast-paced environment
  • Reliable internet connection and a quiet work environment

Preferred Qualifications

  • Experience working with US-based clients
  • Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
  • Tech-savvy with the ability to quickly learn new tools and platforms

What We’re Looking For

  • A proactive and solution-oriented mindset
  • Strong attention to detail and accountability
  • Ability to communicate clearly and consistently with clients and team members
  • A commitment to delivering high-quality support and adding value
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