Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 hours agoWe saw it 76 min after it went up

Virtual Assistant

Workable (global search)107,585 open roles

Where
Guatemala
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVirtual AssistantWorkable (global search) · Guatemala

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 11 hours ago

Workable (global search) median: 3 days open

The posting

VIRTUAL ASSISTANT

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and opportunities for professional and personal growth.

We are currently looking for a Virtual Assistant. You will play a pivotal role in ensuring the organization's seamless operation. You will be the right-hand person to the executives, anticipating their needs, managing their schedules, and keeping them on track. Your excellent writing skills will be utilized for crafting clear and concise communications, reports, and presentations.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Virtual assistant will possess the skills and experience required, as well as a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

RESPONSIBILITIES

  • Answer buyer and seller emails (approximately 20 per day currently, with volume expected to grow) with clear, friendly, and personalized responses, following each issue through to resolution.
  • Meet response-time commitments: respond within 4 hours during working hours Monday through Friday, and within 24 hours on weekends for urgent requests.
  • Guide customers through the platform’s processes patiently, providing additional support when needed, including assistance with downloading and printing PDF shipping labels.
  • Review and approve new listings (approximately 100 per day on average) to ensure they comply with the platform’s listing guidelines.
  • Contact sellers when listings require changes, using existing email templates and adapting them to ensure a personal, friendly tone.
  • Monitor daily platform transactions and flag unusual, delayed, stuck, or disputed transactions to the team.
  • Track and manage the Shippo refund process, from identifying refund-eligible shipments to confirming that each case has been resolved.
  • Help develop website tutorials and support resources, including step-by-step guides for listing items and managing shipments.
  • Maintain simple trackers in Google Sheets to ensure the team has visibility into outstanding issues and completed tasks.
  • Take on additional projects as the business grows, such as updating templates, organizing data, and testing website features.

Requirements

REQUIREMENTS & QUALIFICATIONS

  • Strong written English skills (B2 level or above), with the ability to communicate in a warm, natural, and professional tone via email.
  • 1–2 years of experience in customer service, ideally providing email-based support for an e-commerce business or online marketplace.
  • A patient and empathetic approach when assisting customers who are not tech-savvy, with the ability to explain processes clearly and step by step.
  • Proficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Google Groups, as well as experience handling PDF documents.
  • Ability to quickly learn a web platform’s administrative tools and follow written processes accurately.
  • Strong organizational skills and the ability to work independently, manage a daily support queue, and adapt as workload increases.
  • Good judgment in resolving customer issues independently and knowing when to escalate them to the appropriate team member.
  • Nice to have: Experience with Shippo or other shipping tools, marketplace listing moderation, or an interest in sports and outdoor gear.
  • Required: Reliable high-speed internet connection and a quiet, dedicated workspace.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.