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Open nowPosted 80 days ago

Virtual Assistant - Mental Health Practice

Workable (global search)108,016 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowVirtual Assistant - Mental Health PracticeWorkable (global search) · Philippines

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 80 days ago

Workable (global search) median: 7 days open

The posting

Job Title: Virtual Assistant – Mental Health Practice

Position Type: Part-Time

Work Hours: 11:00AM - 3:00PM EST

Work Days: Monday to Friday

Salary: $5 – $6 per hour (depending on experience)

Job Code: MH-JesKet

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work / Responsibilities

This role supports a mental health practice focused on root-cause psychiatry and holistic care. The VA will assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks. Ideal candidates will have a calm, warm voice, be experienced in mental health settings, and be confident with insurance verification, scheduling, and payment collection.

Core Responsibilities

  • Phone & Patient Communication
  • Answer inbound calls and make outbound follow-ups
  • Assist with medication refill requests
  • Communicate with empathy and warmth, especially with sensitive patients
  • Speak with clear, easy-to-understand English (critical for older, Southern U.S. patients)

Scheduling & Administrative Tasks

  • Set and confirm appointments
  • Conduct patient call follow-ups and manage the inbox
  • Manage insurance eligibility verification and documentation updates in Healthy (EHR)

Financial Coordination

  • Collect copays and follow up on payments
  • Support billing and coding tasks (especially as insurance billing expands)
  • Maintain patient financial records and ensure account accuracy

Lead Generation & Community Outreach

  • Engage with prospective clients on Instagram DMs
  • Set appointments through social media and outreach
  • Reactivate past/dormant patients
  • Reach out to other local therapy offices to explore referral partnerships

Requirements

Experience Requirements

  • Prior mental health or psychiatric practice experience strongly preferred
  • Experience using Weave (VoIP) and Healthie (EHR) strongly preferred
  • Experience with insurance verification, billing, and copay collection

Required Skills & Qualities

  • Excellent, clear English speaking skills with a gentle tone
  • Confident in handling phone-based patient conversations
  • Familiarity with mental health philosophy: root-cause approach, functional medicine, nutrition’s role in care
  • Empathetic and professional communication skills
  • Social media savvy – especially Instagram DM engagement
  • Organized, detail-oriented, and self-motivated

Basic Requirements

  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
  • Must be available to attend video meetings with camera on when required.

Technical Requirements

  • Computer: Reliable laptop or desktop computer.
  • Internet: Stable high-speed internet connection (minimum 25 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Working webcam for virtual meetings.
  • Workspace: Quiet and professional work environment.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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