Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 136 days ago

Virtual Assistant - Rental Operations & Customer Support

Workable (global search)108,016 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVirtual Assistant - Rental Operations & Customer SupportWorkable (global search) · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 136 days ago

Workable (global search) median: 7 days open

The posting

Virtual Assistant - Rental Operations & Customer Support

Reports to: VP of Operations

Works closely with: Fleet Coordinator

Type: Remote · Full-time

Hours: Must overlap core Houston business hours (Central Time)

The Role

You'll be the operational backbone of our rental process, the person who makes sure every driver gets onboarded smoothly, every agreement is signed and filed, every payment is tracked, and every customer question gets answered quickly and professionally. You'll work hand-in-hand with our Fleet Coordinator to keep vehicles moving and drivers on the road. This is a high-trust role with a lot of ownership; the right person will eventually help us build and document the systems that run the business.

What You'll Do

Driver onboarding & screening Respond to and qualify inbound leads from ads, social media, and referrals

Collect and verify applicant documents (driver's license, rideshare/delivery platform approval, proof of insurance eligibility)

Run and review background/DMV checks against our eligibility criteria

Schedule vehicle pickups and walk new drivers through the agreement

Rental agreements & documentation Prepare, send, and track rental agreements via e-signature

Ensure every signed agreement, ID, and supporting document is filed correctly

Manage renewals, extensions, and termination paperwork

Billing & payments Set up and monitor recurring (weekly) rental payments and deposits

Send invoices and receipts; follow up on late or failed payments

Track outstanding balances and flag accounts that need escalation

Manage payment plans and refunds per company policy

Customer service

Be the first point of contact for drivers across phone, text, email, and chat

Answer questions, resolve issues, and escalate appropriately

Maintain a friendly, professional, solutions-first tone at all times

Request and manage reviews from satisfied drivers

Fleet coordination support

Coordinate vehicle pickups, returns, and swaps with the Fleet Coordinator Log and route maintenance requests; help schedule service

Track vehicle availability so we never promise a car we can't deliver

Compliance & admin Track vehicle registration, state inspection, and insurance dates

Manage toll tags, and process traffic/parking violations passed to drivers

Handle insurance admin (adding/removing drivers, claim paperwork intake)

Keep our Notion workspace and CRM accurate and up to date

Maintain and improve standard operating procedures (SOPs)

Reporting Send weekly reports on active rentals, fleet utilization, payments collected, and outstanding balances

What We're Looking For

2+ years as a virtual assistant, in operations, or in customer service (car rental, automotive, or logistics a strong plus)

Excellent written and spoken English, you'll be customer-facing

Highly organized and detail-oriented; you don't let things slip through the cracks

Comfortable with tools like Notion, GoHighLevel (or similar CRM), Google Workspace, e-signature platforms, and payment processors

Self-starter who can work independently and own outcomes

Reliable internet, a quiet workspace, and availability during Central Time business hours

Nice to Have

Experience with billing/collections or subscription/recurring payments

Familiarity with the rideshare/delivery ecosystem (Uber, Lyft, DoorDash, etc.)

Experience documenting or building SOPs and workflows

What Success Looks Like (First 90 Days)

• Every new driver is onboarded within 24 hours of approval

• Zero missing or unsigned agreements on file

• Payment collection rate consistently above target, with late accounts flagged early

• Customer inquiries answered within our response-time standard

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.