The posting
We are seeking an experienced Virtual Medical Receptionist / Referral Coordinator to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices.
The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process.
Experience with eClinicalWorks (eCW) is highly preferred.
Key Responsibilities
- Answer and manage high-volume inbound and outbound patient calls.
- Contact new referrals within 24–48 hours of receipt.
- Schedule new patient appointments while meeting scheduling goals.
- Confirm, reschedule, and cancel appointments as needed.
- Verify insurance eligibility and benefits before appointments.
- Manage referral workflows and ensure timely patient outreach.
- Coordinate scheduling based on insurance requirements, including authorization timelines.
- Maintain accurate patient documentation within eClinicalWorks (eCW).
- Provide outstanding customer service while maintaining HIPAA compliance.
- Collaborate with providers and office staff to optimize scheduling and patient flow.
Success Metrics
- Contact all new referrals within 24–48 hours.
- Schedule 30+ new patients per month from approximately 40–50 monthly referrals.
- Verify insurance eligibility accurately and in a timely manner.
- Maintain excellent patient satisfaction through responsive communication and efficient scheduling.
This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience.
Requirements
Qualifications
- Minimum 2 years of experience as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices.
- Previous experience using eClinicalWorks (eCW) is strongly preferred.
- Experience verifying insurance eligibility and understanding PPO and HMO plans.
- Strong knowledge of referral management and appointment scheduling.
- Excellent English communication skills (Spanish is a plus).
- Ability to multitask in a fast-paced, high-volume environment.
- Strong attention to detail and organizational skills.
- Comfortable handling patient interactions with professionalism and empathy.
Preferred Experience
- Referral Coordination
- Insurance Eligibility Verification
- Appointment Scheduling
- Patient Outreach
- Medical Reception
- Healthcare Customer Service
Equipment Requirements
- Dedicated, quiet home office suitable for HIPAA-compliant work.
- Reliable high-speed internet connection.
- Windows computer with dual monitors preferred.
- Backup internet connection is highly preferred.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM CST.
