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Open nowPosted 4 days ago

WFM Associate Process Specialist (BGC Taguig)

Workable (global search)108,016 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowWFM Associate Process Specialist (BGC Taguig)Workable (global search) · Taguig, Metro Manila, Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Workable (global search) median: 7 days open

The posting

Qualifications:

  • Bachelor's degree graduate, any field or with Associate degree
  • 3 years of WFM experience, preferably in BPO/Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
  • Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Strong initiative and follow-through, strong organizational skills and detail-oriented.
  • Flexibility and ability to follow directions, able to manage multiple tasks effectively, good analytical and strong decision-making skills and client-focused.
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (BGC TAGUIG).
  • Able to start ASAP
  • IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.

Responsibilities:

  • Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
  • Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
  • Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
  • Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
  • Generates volume forecasts for client’s inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
  • Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action.

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 15% Night Differential
  • 24 Leaves Annually
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