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Open nowPosted 31 days ago

Wireless Technical Support Engineer

Workable (global search)108,016 open roles

Where
Miami, FL, United States
Work mode
Remote
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Your applicationOpen nowWireless Technical Support EngineerWorkable (global search) · Miami, FL, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 31 days ago

Workable (global search) median: 7 days open

The posting

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.

Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.

About the Role: We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA. The successful candidate will work directly with hardware & software in both lab and customer-site environments, supporting link commissioning, network integration, and troubleshooting throughout the product lifecycle.

Responsibilities

  • Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave (MW) and millimeter-wave (mmW) systems and related network protocols
  • Travel to customer sites to supervise the installation, alignment and commissioning of trial systems and train customer engineers to install and operate our wireless solutions
  • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
  • Collaborate with internal engineering and R&D teams on escalations and product improvement to resolve complex technical challenges and enhance customer service experience
  • Liaise directly with customer engineering teams to communicate findings and resolutions and prepare technical documentation and reports using Microsoft Office and SQL
  • Investigating and resolving throughput and performance issues reported on deployed wireless links

Requirements

  • Associate or Bachelor’s degree in Telecommunications/Electrical Engineering/Physics
  • Minimum 8-10 years of proven working experience in Technical Support or Field Engineer Roles directly involving the installation, commissioning, and troubleshooting of RF systems.
  • Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems is highly desirable.
  • Solid working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior.
  • Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS.
  • Working knowledge of Linux
  • US work authorization and residency in the US required
  • Availability to travel within USA

Desired Skills

  • Experience in using network protocol analyzers and traffic generators
  • Knowledge of SQL
  • Knowledge of Network management protocols (SNMP)
  • Physical layer diagnostic experience
  • Experience with NMS/OSS systems for wireless or microwave equipment

Personal characteristics

  • Strong problem-solving skills, creativity and attention to detail
  • Results-oriented, able to articulate the reasoning behind decisions and trade-offs
  • Flexible, with a strong desire to learn and accept new challenges
  • Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
  • Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision
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