Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 days ago

Workplace Hospitality Team Lead

Workable (global search)108,016 open roles

Where
Memphis, TN, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowWorkplace Hospitality Team LeadWorkable (global search) · Memphis, TN, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 33 days ago

Workable (global search) median: 7 days open

The posting

The Workplace Hospitality Team Lead provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role blends hospitality, administrative coordination, and daily operations leadership to deliver best-in-class service to employees, clients, and guests.

In this location, concierge team members report directly to the Team Lead, who is responsible for providing day-to-day guidance, support, and oversight to ensure consistent service delivery and adherence to operational standards.

As the go-to resource for team members and clients alike, the Team Lead leads by example: taking initiative, managing administrative tasks, promoting concierge services through tabling events, and representing as the face of the Greet Hub with warmth, efficiency, and expertise.

If you thrive in a leadership role that blends service, organization, and visibility, this position offers the opportunity to elevate the employee experience and support a high-performing workplace culture.

Work Environment

This role is based onsite in a professional corporate office environment. The Workplace Hospitality Team Lead is expected to maintain a visible, welcoming presence and support both daily operations and service delivery throughout the workday.

The starting pay for this role is $21 /hr with an attractive schedule of Monday to Friday. Flexibility may be required based on business needs, staff coverage, and onsite events.

Job Duties:

Operational Support

  • Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience.
  • Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences.
  • Respond to employee requests in a timely, courteous, and professional manner.
  • Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces.
  • Support new hire tours and assist with visitor or group arrivals as needed.
  • Stay informed about building activities, workplace updates, and local resources that may support employees.
  • Assist with monthly tabling events to promote concierge services and engage employees.
  • Ensure the front desk is never left unattended,
  • Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges.
  • Enter service requests accurately and maintain complete and timely records in the appropriate systems.
  • Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed.
  • Serve as a trained backup for remote switchboard coverage when needed.
  • Support personal and convenience-related requests (e.g., travel, reservations, gift ideas, event planning, household services) with discretion; coordinate with local vendors to identify employee offerings, discounts, and resources.
  • Research local events and experiences to support employee engagement, while building partnerships with local vendors to provide onsite services, discounts, and offerings.
  • Communicate effectively with the onsite team regarding daily operations, service needs, and employee feedback
  • Adapt to changing priorities and business needs while maintaining service standards.
  • Support operational improvements by sharing observations and ideas to enhance employee experience.
  • Achieve monthly targeted goals and service metrics as assigned

· Assist in the development and continued maintenance of Standard Operating Procedures

  • Perform other job-related duties as assigned

Leadership and Communications

  • ·Serve as the onsite lead and primary ambassador of the Greet Hub, modeling punctuality, professionalism, and a service-first mindset.
  • Ensure uninterrupted front desk and switchboard coverage by partnering with the Greet Hub Manager and remote teams to set daily coverage plans, manage backups, and adjust priorities based on call volume and onsite traffic.
  • Lead onboarding and training; reinforce accountability across onsite and switchboard responsibilities; ensure seamless handoffs and documentation of open requests and follow-ups.
  • Lead the promotion and visibility of concierge services at the location, serving as the face of service delivery and ensuring all interactions and initiatives align with client expectations.
  • Partner with leadership on service enhancements and SOP development/refinement to ensure consistent delivery and alignment with client expectations.
  • Build strong relationships with employees and stakeholders; communicate clear, timely updates and share feedback/service trends; drive engagement through proactive outreach and participation in company initiatives.
  • Drive participation in company initiatives, including recognition programs, training, and engagement efforts.
  • Ensure all communication, verbal, written, and digital, is clear, timely, and professional.

Requirements

Competencies:

  • Professional and confident presence with strong interpersonal skills
  • Reliable attendance and ability to adhere to schedule
  • Ability to meet or exceed productivity and quality standards
  • Leadership skills with the ability to guide, support, and hold others accountable
  • Proactive problem-solving and ownership mindset
  • Strong operational awareness and ability to identify and address gaps
  • Ability to stay calm and adaptable in a fast-paced environment
  • Strong written and verbal communication skills
  • Attention to detail and organizational skills
  • Ability to build relationships and deliver positive experiences
  • Openness to change and commitment to continuous improvement

Qualifications:

  • Minimum of 5 years of customer service experience.
  • Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred.
  • High school diploma or GED required.
  • Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
  • Ability to use internet search tools, navigate systems, and complete accurate data entry.
  • Dependable, flexible, and committed to delivering consistent service.
  • Experience supporting a corporate office environment.
  • Familiarity with service request systems, visitor management tools, or workplace support platforms.
  • Experience working with employees, vendors, and guests in a polished service setting.

Benefits

  • Medical, dental, vision insurance starting the first day of the month after hire
  • Long term and short term disability insurance paid for by Circles
  • 401k with match
  • Life insurance paid for by Circles
  • Up to 15 days of PTO per year
  • 1 Floating Holiday per year
  • 1 Community Service Day per year
  • Paid holidays
  • Access to discount programs
  • 1 month sabbatical every 5 years
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.