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Open nowPosted 41 days ago

Zendesk Administrator (Remote - LATAM)

Workable (global search)108,016 open roles

Where
Brazil
Work mode
Remote
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Your applicationOpen nowZendesk Administrator (Remote - LATAM)Workable (global search) · Brazil

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 41 days ago

Workable (global search) median: 7 days open

The posting

Our client runs a high-volume customer support operation on Zendesk, and the platform is the backbone of how thousands of patients get help every day. You'll own the Zendesk instance end to end — keeping it fast, clean, and smart — so support agents spend their time helping customers instead of fighting their tools.

This is a hands-on administrator role for someone who treats a support platform like a product: measured, iterated, and always improving.

Responsibilities:

  • Own the instance — manage users, roles, groups, brands, and views; keep the configuration clean as the team scales.
  • Build the automation layer — design and maintain triggers, automations, macros, and SLA policies that route tickets to the right people at the right time.
  • Connect the stack — manage integrations with the tools around Zendesk (telephony, messaging, e-commerce/billing systems, internal apps) and troubleshoot when data stops flowing.
  • Run the numbers — build and maintain dashboards and reporting (Zendesk Explore) on volume, response times, CSAT, and agent performance; surface what leadership needs to see.
  • Improve the workflows — partner with CX leadership to spot friction, test changes, and roll out improvements to routing, forms, help center content, and self-service flows.
  • Support the team — onboard new agents, document processes, and act as the go-to resource for anything Zendesk.

Requirements

  • 3+ years administering Zendesk at meaningful ticket volume — Support required; Explore, Guide, Talk, and Chat experience strongly preferred.
  • Automation fluency — you've built non-trivial trigger and automation logic and know how to keep it from becoming spaghetti.
  • Integration experience — comfortable with Zendesk apps and marketplace tools; API/webhook familiarity is a strong plus.
  • Data instincts — you can build a clean Explore dashboard and explain what it says.
  • AI-forward mindset — experience with Zendesk AI features (bots, intelligent triage) or a demonstrated appetite to deploy them; comfort using AI tools in your own workflow is expected.
  • Strong written and spoken English — you'll work directly with a US-based CX and leadership team.
  • US timezone overlap — availability during US business hours.

Benefits

Why This Role

  • Own the platform outright — no committee, no layers; you propose it, you ship it.
  • High-visibility work: support performance is a leadership-level metric at this company.
  • Long-term, stable engagement through Maxana with direct integration into the client's team.
  • Fully remote with LATAM-friendly hours.
  • Competitive pay
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