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Open nowPosted 14 hours agoWe saw it 69 min after it went up

Zone Head

Workable (global search)107,808 open roles

Where
Auburn Hills, MI, United States
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Your applicationOpen nowZone HeadWorkable (global search) · Auburn Hills, MI, United States

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 14 hours ago

Workable (global search) median: 2 days open

The posting

Role Summary

Current below The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.

This is a hands-on leadership role focused on execution, accountability, and team productivity.

Suggested below The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration.

This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

Essential Functions & Key Responsibilities

1) Regional Business Ownership

Current below • Own regional revenue, margin, and growth plan • Drive territory development and customer acquisition • Ensure pricing discipline and healthy order conversion • Monitor competitor activity and market dynamics

Suggested below 1) Regional Business Ownership • Own regional revenue, margin, and growth objectives. • Drive territory development, customer acquisition, and account expansion. • Enforce pricing discipline and healthy order conversion practices. • Monitor competitor activity, market trends, and customer demand dynamics.

2) Team Leadership & Development

Current below • Lead and manage Sales, Applications, Service, and Admin teams • Set clear targets and performance expectations • Conduct regular performance reviews and coaching • Build a culture of accountability, discipline, and collaboration

Suggested below 2) Team Leadership & Development • Lead and manage cross-functional teams including Sales, Applications, Service, and Administration. • Set clear targets, KPIs, and performance expectations across functions. • Conduct regular performance reviews, coaching, and corrective action where required. • Build a culture of accountability, execution discipline, and cross-functional collaboration.

3) Sales & Funnel Governance

Current below • Review sales funnel, forecasts, and projections weekly • Ensure realistic closure timelines and clean CRM data • Analyze lost orders and drive corrective actions • Support key negotiations and strategic accounts

Suggested below 3) Sales & Funnel Governance • Review sales funnel, forecasts, and projections on a regular cadence. • Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy. • Analyze lost orders and drive corrective actions and process improvements. • Support key negotiations, strategic accounts, and high-impact opportunities.

4) Demo & Tech Centre Excellence

Current below • Ensure demo machines are fully operational and utilized effectively • Drive demo planning, execution, and conversion • Oversee application readiness and technical support quality • Maintain Tech Centre infrastructure and standards

Suggested below 4) Demo & Tech Centre Excellence • Ensure demo machines are fully operational, calibrated, and effectively utilized. • Drive disciplined demo planning, execution, and demo-to-order conversion. • Oversee application readiness, technical quality, and demo preparation standards. • Maintain Tech Centre infrastructure, safety, and operational standards.

5) Service Quality & Customer Satisfaction

Current below • Ensure timely installation, commissioning, and service response • Monitor service KPIs and customer feedback • Coordinate with Central Warehouse & Repair Centre for escalations • Drive root cause analysis and continuous improvement

Suggested below 5) Service Quality & Customer Satisfaction • Ensure timely installation, commissioning, and responsive service support. • Monitor service KPIs, customer feedback, and repeat issue trends. • Coordinate with Central Warehouse, Parts, and Repair Centres for escalations. • Drive root cause analysis and continuous improvement initiatives.

6) Coordination & Reporting

Current below • Coordinate with Country Head on strategy and execution • Submit regular performance reports (sales, service, operations) • Ensure compliance with company processes and policies

Suggested below 6) Coordination & Reporting • Coordinate closely with the Country Head on strategy, execution, and priorities. • Submit regular performance reports covering sales, service, and operations. • Ensure compliance with company processes, policies, and reporting cadence.

Performance Metrics (KPIs)

Current below • Regional revenue and margin achievement • Forecast accuracy • Demo-to-order conversion rate • Service SLA compliance and customer satisfaction • Team productivity and retention • Discipline in reporting and execution cadence

Suggested below • Regional revenue, margin, and growth achievement • Forecast accuracy and pipeline quality • Demo-to-order conversion rate • Service SLA compliance and customer satisfaction • Team productivity, capability development, and retention • Discipline in reporting, cadence, and execution

Requirements

Qualifications & Experience

Current below • Bachelor’s degree in Engineering or Business • 12–20 years experience in CNC machine tools or capital equipment industry • Proven experience managing cross-functional teams • Strong commercial and technical understanding • Ability to lead by example in a field-oriented environment

Suggested below • Bachelor’s degree in Engineering, Manufacturing, or Business; advanced degree preferred. • 12–20 years of experience in CNC machine tools or capital equipment industries. • Proven experience leading cross-functional teams across sales, applications, and service. • Strong commercial acumen combined with solid technical understanding. • Ability to lead by example in a field-oriented, execution-driven environment.

Work Environment & Physical Demands

Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.

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