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Open nowPosted 3 days ago

Sales & Customer Service Specialist

Workana

Where
Mexico City, CDMX, Mexico
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Your applicationOpen nowSales & Customer Service SpecialistWorkana · Mexico City, CDMX, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workana's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

The posting

About the Opportunity

We are looking for a confident, organized, and results-driven Sales & Customer Service Specialist to join a growing company in the residential cleaning services industry.

In this role, you will be responsible for converting inquiries into confirmed bookings, building strong customer relationships, and ensuring a positive customer experience.

The ideal candidate combines strong sales skills with excellent communication, problem-solving abilities, and the capacity to manage a high volume of customer interactions.

Key Responsibilities

Sales & Lead Management

  • Handle inbound and outbound calls with prospective and existing customers.
  • Identify customer needs, explain available services, provide accurate quotes, and convert inquiries into confirmed bookings.
  • Manage approximately 100 combined inbound and outbound calls per day, including sales inquiries, follow-ups, and customer support.
  • Consistently follow up with leads through phone calls and text messages to maximize conversion opportunities.
  • Address objections related to pricing, availability, and service expectations.
  • Promote recurring service plans and identify upselling opportunities.
  • Coordinate with scheduling teams to ensure accurate bookings and service availability.

Customer Service & Retention

  • Respond professionally to customer inquiries, complaints, and service-related concerns.
  • Investigate customer issues by reviewing service records, notes, and internal feedback.
  • Collaborate with management and operational teams to resolve concerns efficiently.
  • Provide solutions aligned with company policies, including approved discounts or service adjustments when appropriate.
  • Follow up with customers to ensure satisfactory issue resolution.
  • Support customer retention efforts by proactively addressing cancellations and dissatisfaction.

CRM Management & Reporting

  • Maintain accurate and updated records of customer interactions, quotes, bookings, and follow-ups in the CRM.
  • Document customer requirements clearly to ensure smooth service delivery.
  • Track daily sales activities, customer interactions, and conversion performance.
  • Prepare end-of-day reports summarizing sales activity, pending issues, and next steps.
  • Take ownership of outstanding customer requests and follow through until resolution.

Requirements

  • Previous experience in inside sales, phone sales, appointment setting, customer service, or related positions.
  • Demonstrated ability to convert leads into customers and achieve sales targets.
  • Strong verbal and written communication skills.
  • Confidence handling high-volume inbound and outbound calls.
  • Experience managing objections, customer complaints, and challenging conversations.
  • Proficiency with CRM platforms, messaging tools, and scheduling software.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and customer interactions simultaneously.
  • A proactive, accountable, and results-oriented mindset.
  • Ability to work independently while collaborating effectively with internal teams.

Key Performance Expectations

  • Consistently achieve established weekly sales and booking targets.
  • Manage a high volume of daily customer interactions while maintaining service quality.
  • Ensure timely and consistent follow-up with prospective and existing customers.
  • Maintain accurate CRM records and activity reports.
  • Contribute to customer satisfaction, retention, and recurring business growth.

What We're Looking For

We are seeking someone who is sales-driven, customer-focused, and highly accountable.

Success in this position means converting opportunities into bookings, delivering excellent customer service, resolving issues efficiently, and building long-term customer relationships.

If you enjoy sales, thrive in fast-paced environments, and are motivated by measurable results, we'd love to hear from you!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workana's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workana's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workana's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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The numbers game

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Straight answers

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