Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

IT Operations Engineer | Systems & Infrastructure

World Fuel44 open roles

Where
WEBSTER, TX
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Operations Engineer | Systems & InfrastructureWorld Fuel · WEBSTER, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on World Fuel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. World Fuel postings stay open a median of 16 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 6 days ago

World Fuel median: 16 days open

The posting

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

IT Operations Engineer II

Location: Webster, TX

At World Fuel, technology is critical to keeping our global business running efficiently and securely. We are seeking an experienced IT Operations Engineer II to help maintain the stability, performance, and availability of our enterprise technology environment. In this role, you will troubleshoot and resolve IT infrastructure issues, support operational excellence across the organization, and collaborate with cross-functional teams to deliver reliable technology services to employees and business stakeholders worldwide.

This position is ideal for an IT professional who enjoys problem-solving, working across diverse technologies, and driving continuous improvement in a fast-paced enterprise environment.

What You'll Do

Incident Management & Technical Support

  • Provide Tier-2 technical support across hybrid enterprise environments (Windows 11, macOS, iOS, Android).
  • Investigate, troubleshoot, and resolve routine to moderately complex infrastructure, systems, and operational issues.
  • Manage support requests and incidents through established ticketing and IT service management processes.
  • Deliver VIP/Executive desktop support, on-site assistance, and hybrid meeting room/AV support (Zoom, Microsoft Teams).
  • Restore service disruptions within defined service level objectives (SLOs) and service level agreements (SLAs).
  • Ensure accurate documentation of incidents, resolutions, and follow-up actions.
  • Leverage enterprise AI tools to accelerate troubleshooting and diagnostic workflows.

Infrastructure Operations & Monitoring

  • Monitor enterprise systems and infrastructure to identify issues before they impact business operations.
  • Perform system health checks, maintenance activities, patching, upgrades, and operational support tasks.
  • Support cloud, endpoint, server, and network technologies to ensure optimal performance and availability.
  • Assist with operational readiness during planned maintenance and deployments.

Problem Resolution & Escalation Management

  • Gather diagnostics, logs, and technical data to analyze root causes and drive resolution efforts.
  • Escalate critical or highly complex issues to senior engineers and technical teams with complete documentation.
  • Participate in problem management activities to reduce recurring incidents and improve service reliability.

Process Excellence & Continuous Improvement

  • Adhere strictly to ITIL-aligned processes (Incident, Change, Request, Problem Management) and corporate Information Security standards.
  • Identify opportunities to improve operational workflows, automate repetitive tasks, and enhance team efficiency.
  • Contribute to operational runbooks, standard operating procedures, and knowledge management resources.
  • Support the adoption of best practices across the IT Operations organization.

Collaboration & Team Support

  • Partner with Service Desk, Infrastructure Engineering, Information Security, and business stakeholders to deliver effective solutions.
  • Share technical knowledge and provide guidance to junior team members when appropriate.
  • Participate in team projects and operational initiatives that support business growth and technology transformation.

What We're Looking For

Required Qualifications

  • 5+ years of experience in IT Operations, Systems Administration, Technical Support, or a related technology discipline.
  • Hands-on experience working within enterprise IT environments.
  • Experience using IT service management and ticketing platforms such as Jira Service Management, ServiceNow, or similar tools.
  • Demonstrated proficiency supporting Microsoft Windows 10/11 and Apple macOS in an enterprise network. Working knowledge of modern endpoint platforms (Microsoft Intune, Windows Autopilot, Jamf Pro) and identity systems (Microsoft 365, Entra ID / Active Directory, cloud platforms, and networking fundamentals.
  • Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and infrastructure monitoring/log analysis.
  • Experience with infrastructure monitoring, log analysis, troubleshooting, and operational support.
  • Understanding of ITIL service management practices, including Incident, Change, Request, and Problem Management.
  • Strong analytical and problem-solving skills with the ability to prioritize multiple tasks effectively.
  • Excellent written and verbal communication skills with a strong customer-first mindset.

Preferred Qualifications

  • Familiarity with automation and scripting tools, including PowerShell, Python, or similar technologies.
  • Experience supporting virtual desktop platforms (Citrix DaaS, Windows 365 Cloud PC, Azure Virtual Desktop) and cloud environments (Microsoft Azure, AWS).
  • Industry certifications such as ITIL 4 Foundation, Microsoft Azure Cloud Fundamentals, Apple Certified Support Professional (ACSP), AWS Cloud Practitioner, CompTIA Network+, or Security+.
  • Experience supporting enterprise-scale environments across multiple locations.

Success in This Role

You will be successful in this role if you:

  • Take ownership of operational issues and drive them through resolution.
  • Maintain a customer-focused mindset while balancing technical priorities.
  • Continuously look for ways to improve reliability, efficiency, and service quality.
  • Collaborate effectively across technical and business teams.
  • Help create a stable, secure, and high-performing technology environment that supports business success.

#WFS

#LI-SS1

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Kinect Corporation

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against World Fuel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on World Fuel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    World Fuel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.