The posting
Qualifications
Required
- 3+ years in a customer-facing architecture, consulting, pre-sales engineering, or technical business development role; 5+ years preferred.
- Experience in service provider, cable/MSO, telco, NeoCloud or AI infrastructure, hyperscale or colocation data center, or similar large-scale environments.
- Working depth in several of the following: IP and optical networking, route/switch, wireless, SD-WAN, network automation Data center infrastructure: power, cooling, structured cabling, high-density fiber, rack integration AI and HPC infrastructure: GPU clusters, high-speed fabrics, AI factory build-outs, Day 2 operations Compute, storage, virtualization, cloud, and container platforms Security, observability, and AI-enabled operations Service provider facilities: headends, hubs, central offices, and edge sites
- Track record writing statements of work, estimates, pricing inputs, and RFP responses for professional services, managed services, or resourcing engagements.
- Comfort with the commercial side of a deal: labor models, cost versus sell, gross profit, and the tradeoffs between fixed fee and time and materials.
- Ability to lead a multi-discipline team without formal authority, and the judgment to know when to bring in specialists and when to hand off to delivery.
- Strong written communication and presentation skills, and comfort in front of customer executives.
- Ability to travel up to 50% when required.
- Bachelor's degree or equivalent experience.
Preferred
- Hands-on experience scoping or delivering AI factory, GPU cluster, or large-scale data center deployments.
- Experience supporting global delivery across North America, EMEA, and APAC.
- Experience interviewing and assessing technical talent.
- Relevant industry certifications (for example Cisco, NVIDIA, cloud provider, BICSI, or PMP).
Compensation
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $81,000.00 to $157,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
Learn more
Want to learn more about Global Service Provider? Check out the solutions and services we provide at wwt.com.
Benefits
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring
process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
If you have any questions or concerns about this posting, please email [email protected]
World Wide Technology is an Equal Opportunity Employer.
#LI-DM1
Consulting Solutions Architect
Global Service Provider (GSP) Service Solutions
Why WWT?
Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class
partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprises, global service providers and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
As a Consulting Solutions Architect (CSA) in WWT's Global Service Provider organization, you'll be the architect and technical lead on our most complex customer opportunities. GSP customers include telcos, cable/MSOs, NeoClouds and AI infrastructure providers, data center operators, regional service providers, and gaming and media companies. Many of them are building at a scale and pace most enterprises never see: AI factories, large GPU clusters, global data center footprints, and network modernization programs.
The job is to figure out what the customer actually needs, shape it into something WWT can sell and deliver, and line up the right people to execute it. You'll lead discovery, design the solution, build the scope and commercial model, and stay close enough through kickoff that what we sold is what gets delivered.You will own the architecture, the offering, and the technical credibility.
Responsibilities
Discover and shape
- Lead discovery sessions, executive workshops, and whiteboard sessions with customer executives, architects, engineering, and operations leaders.
- Turn customer priorities into qualified WWT opportunities across networking, data center, AI infrastructure, cloud, security, automation, managed services, and Strategic Resourcing.
- Find whitespace in assigned accounts and work with the account team to go after it, including needs the customer hasn't fully defined yet.
Drive services growth
- Create services and Strategic Resourcing pipeline, not just support it: find, qualify, and open opportunities, then drive them through each stage in partnership with the Client Executive.
- Own the services motion on assigned opportunities, from the first conversation through a signed SOW or PO.
- Attach professional services, managed services, Day 2 operations, and staffing to infrastructure and hardware deals, and grow first projects into follow-on and recurring work.
- Lead commercial conversations with customer stakeholders on scope, pricing, and terms, and protect margin through scope tradeoffs and change orders.
- Act as the services lead on accounts without a dedicated services seller, and work closely with services sellers where they're engaged.
- Forecast services pipeline and GP with the account team, and hit agreed services targets.
Design and build the offering
- Develop solution architectures, options, roadmaps, and decision criteria that tie technology choices to business outcomes.
- Own the services scope: write or lead statements of work, ROMs, assumptions, dependencies, and the delivery approach.
- Build labor, staffing, and pricing models with services, finance, and Strategic Resourcing teams, and pressure-test them for margin and deliverability.
- Lead or support responses to RFPs, RFIs, and RFQs, including technical write-ups and customer defense presentations.
- Source and evaluate subcontractors and delivery partners, issue partner RFQs, and compare responses on scope, risk, and cost.
- Use the Advanced Technology Center, labs, proofs of concept, and OEM partners to validate approaches when the stakes justify it.
Orchestrate and hand off
- Pull together account, services, SC&E, PMO, integration center, Strategic Resourcing, finance, and OEM teams so the customer experiences one WWT.
- Participate in account planning, APS, pipeline reviews, and QBRs as the architecture lead.
- Screen and interview engineers, technicians, and project managers for Strategic Resourcing and services engagements so the right people land on the work.
- Stay engaged through contracting, kickoff, and early delivery on complex engagements; support project managers with technical governance and change requests when the work calls for it.
Build what scales
- Turn recurring patterns into repeatable offers, reference architectures, scoping tools, and customer-facing content.
- Share what you're seeing in the market with account teams and the broader CSA community.
- Build working relationships with strategic OEM and technology partners and with WWT services and delivery leaders.
- Flag gaps in WWT's portfolio and help close them.
What success looks like in year one
- Trusted relationships with customer architects and technology executives in your assigned accounts.
- Qualified services and Strategic Resourcing pipeline that ties back to the account plan.
- Opportunities that move from shaped to closed, with scopes and pricing that hold up in delivery.
- Measurable contribution to GP growth across your assigned accounts.
- Reusable offers, architectures, or scoping tools that other teams actually pick up and use.
