The posting
Qualifications
Required
- 8+ years of experience in IT delivery, engineering management, or technical leadership, including 5+ years of demonstrated performance in a people leadership role
- Experience leading analysts and cross-functional delivery teams
- Experience leading custom application development initiatives, with a strong technical foundation and fluency in software development lifecycle practices
- Demonstrated experience improving delivery discipline
- Experience driving realistic estimation, milestone planning, and execution recovery
- Strong understanding of Agile delivery frameworks, story decomposition, branching strategies, automated testing, CI/CD principles, and technical risk mitigation
- Strong understanding of Supply Chain business processes and how technology can enhance and improve these processes
- Demonstrated ability to build and lead high-performing teams in a dynamic environment, including experience leading cross-functional teams and partnering with other IT teams and stakeholders to deliver results
- Strong executive communication and stakeholder management skills, with excellent oral, written, presentation, and interpersonal skills
- Goal- and outcome-oriented with excellent work ethic, self-motivation, and demonstrable experience motivating others
Preferred
- Experience supporting Supply Chain, Order Management, or ERP platforms
- Experience overseeing both custom development and packaged/ERP implementations
- Hands-on experience with Oracle EBS – functional or technical
- Experience in custom web application development and standards
Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $190,200 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
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PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates.
IT Manager – Order Management
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
We currently have an opportunity available for a Manager on the Order Management team in the IT – Supply Chain organization, located at our headquarters in St. Louis, MO. The Order Management team lies at the heart of our supply chain, playing a critical role in building and supporting the systems that ensure the reliable and seamless creation and management of over one million orders annually. Collaborating closely with our business stakeholders, we develop solutions that drive efficient and effective operations at scale.
The Manager is an integrator of people and processes, a thought leader, a problem solver, a mentor to direct reports, and a trusted technology consultant to business stakeholders. This role requires strong domain expertise in Information Technology and Supply Chain, coupled with the leadership capability to inspire high-performing teams, translate strategy into execution, and align IT services with evolving business goals.
What will you be doing?
You will lead a growing team of 10+ analysts and developers - employees and contractors across the US, Costa Rica, and India - partnering with IT leadership, architects, business teams, and vendors to deliver technically excellent solutions.
You'll own the successful execution of complex application initiatives spanning custom development and enterprise platforms (including ERP), bringing strong technical fluency, disciplined delivery leadership, and rigor around engineering and quality standards. Working closely with Solution Architecture and Product Management, you'll advance delivery maturity and execution excellence as an active member of the IT leadership team.
Responsibilities
Team Leadership & People Development
- Promote World Wide Technology's core values, corporate goals, and departmental initiatives
- Lead and mentor a team of individual contributors, with potential future responsibility for managing leaders as the team grows; set clear goals, provide regular feedback, and develop team members' skills to build a high-performing, engaged team
- Create and foster an atmosphere of mentoring, quality, diversity, and collaboration
- Manage your team, including hiring, training, staff development, performance management, and annual compensation review; identify and act upon the staffing needs of the team
- Guide the growth and development of team members in both technical and non-technical areas, supporting their current job duties and future growth
- Coach team members and peers on issues such as interpersonal conflicts, communication, and leadership development
Delivery Execution & Risk Management
- Own end-to-end delivery execution for all work for the team, including custom applications and enterprise platform initiatives
- Partner with the team to define realistic timelines and committed delivery dates; establish internal milestones and leading indicators to proactively manage progress
- Identify and mitigate technical and execution risks early, and drive recovery plans when milestones are at risk or missed
- Provide clear, executive-ready visibility into delivery health
- Manage the workload of the team and handle internal and external escalations
- Work with Product Owners and the team to ensure stories are appropriately broken down for predictable execution
Engineering & Quality Standards
- Ensure development work adheres to defined engineering standards, including code review rigor, branching strategies, CI/CD practices, documentation standards, and automated testing expectations
- Ask probing technical questions to surface hidden risks, inefficiencies, or quality gaps
- Ensure the delivery of fit-for-purpose, technically excellent solutions that adhere to quality and architecture standards
- Drive continuous improvement in delivery and engineering maturity
- Lead analysts in defining effective testing strategies early in the lifecycle; partner with the QA organization to implement scalable QA practices
Strategic Leadership & Collaboration
- Advocate innovative approaches and an AI-first mindset to solutions and application delivery
- Collaborate with product owners, internal and external customers, and other leaders to advance World Wide Technology's competitive advantage; communicate project status, risks, and impacts in clear business terms
- Proactively identify and resolve issues within your immediate and extended leadership team
- Participate as an active member of the IT leadership team and contribute to organizational goal setting
