The posting
Director, Sales Compensation Operations
Location: Hybrid | 3 days in the office, 2 days remote
Candidates must live within 45 minutes of one of our offices in:
- Michigan: Madison Heights, Livonia, or Potterville
- Florida: Pinellas, Sanford, Hernando, or Panama City
- South Carolina: Greenville or Charleston
- Georgia: Augusta or Columbus
- Alabama: Montgomery, Dothan, or Huntsville
- Tennessee: Knoxville
- Colorado: Denver
- New Hampshire: Salem
About the Role
Join WOW! as our Director, Sales Compensation Operations and help shape compensation programs that drive profitable revenue growth across our sales channels.
This position is primarily responsible for the strategy, design, development, and implementation of all sales compensation for WOW! sales employees, as well as sales-related compensation for customer care and technician employees. This role also assists sales and marketing leadership in developing sales incentive programs for third-party sales partners.
You will develop the overall organizational strategy and compensation programs for driving revenue through all direct and indirect sales channels while supporting the Sales, HR, and Total Rewards teams with analysis, projects, and technical support.
What WOW! Offers
- Base salary up to $135,000/year, based on experience
- Medical, dental, vision, and life insurance
- HSA and FSA options
- 401(k) with company match
- Paid time off and company holidays
- Tuition reimbursement for continued development
- Employee broadband discounts
What You’ll Do
Essential duties and responsibilities include, but are not limited to:
- Ensure sales compensation is expertly designed to optimize compensation investment and drive profitable revenue growth across all sales channels.
- Serve as the key business partner for the SVP of Sales, SVP of Customer Care, SVP of Field Operations, and each sales channel leader in the design of sales commissions and incentive programs.
- Develop compensation programs and plans to support the strategic initiatives of each sales leader.
- Partner with the Director of Compensation to establish base pay ranges and total target compensation (TTC) for all residential and commercial sales employees.
- Partner with Sales Operations, Product, Marketing, Finance, Payroll, Accounting, Compensation, and sales commission administration teams to develop detailed financial models that support revenue growth strategies.
- Engage and manage third-party consultant relationships to provide technical advice associated with sales commissions and incentives.
- Develop programs that are simple and can be administered and communicated in a way that supports operational excellence and efficiency.
- Act as a change agent to ensure all new sales commission and sales incentive programs are effectively implemented.
- Develop training for HR business partners, Talent Acquisition staff, and sales leadership to ensure these key leaders understand and can effectively communicate the sales commission incentive strategy and programs to candidates and employees.
- Manage complex cross-functional projects involving the design, development, and implementation of sales compensation programs for new and existing products.
- Ensure the design of all programs maximizes profitable revenue generation with a market-based investment in compensation across all sales channels.
- Partner with the sales commission incentive team and Sales Operations to develop and implement compensation reports and analytics that measure return on compensation investment for revenue generation and retention.
- Manage monthly sales compensation plan design committee meetings.
- Perform all other duties as assigned.
What You’ll Bring
Education and Experience
- BS/BA degree required, preferably in business, mathematics, or economics; MBA/MS preferred.
- Minimum of 7 years of professional experience in compensation or sales operations, including at least 3 years in roles directly managing sales compensation.
Experience and Skills
- Experience with enterprise sales commission systems preferred.
- Exceptional communication skills to develop and deliver detailed analytical reports, compensation plans, and executive presentations.
- Impeccable attention to detail.
- Demonstrated ability to roll up your sleeves and work with Sales and Sales Operations teams in a hands-on capacity.
- General compensation strategy and administration experience a plus.
Computer and Technical Skills
- Intermediate to advanced word processing skills and presentation development experience using G Suite or Microsoft applications.
- Advanced Microsoft Excel skills to support data modeling and financial analysis.
- Knowledge of finance and accounting principles.
Physical Demands and Working Conditions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above represent the knowledge, skills, and abilities required. The physical demands below represent those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to talk and hear.
- Occasional travel, less than 10% of the time.
- Occasionally required to lift and carry up to 25 pounds.
- Regularly required to use hands to type and handle objects and paperwork.
- Required to reach and hold items at chest level or reach above the shoulder.
- Required to use close vision and be able to adjust focus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
