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ClosedPosted 571 days ago

Business Head / COO

WowConsult

Where
Bengaluru

This posting closed on 2026-10-23.

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This job: posted 571 days ago

The posting

Business Head/COO – E-Commerce & Private Label

## Job Summary The Business Head/COO will be responsible for leading the company’s e-commerce and private label business, driving growth and ensuring profitability. This role requires a strategic mindset to balance growth with operational efficiency, focusing on the expansion and optimization of the e-commerce platform, and enhancement of the customer experience in alignment with the company's goals.

## Responsibilities - Strategic Growth & Financial Performance - Develop and execute a roadmap to scale e-commerce revenue while maintaining profitability. - Define and implement a P&L-driven growth strategy. - Optimize e-commerce pricing and margin structures to ensure sustainable cash flow and profitability. - Build and institutionalize management dashboards & control systems.

  • E-Commerce & Omni-Channel Expansion
  • Streamline the relationship between e-commerce and physical stores to enhance omni-channel operations.
  • Identify additional revenue streams while maintaining profitability.
  • Implement cross-functional projects across e-commerce & private label in collaboration with offline, finance & tech teams.
  • Optimize inventory management to prevent overstocking/stock-outs.
  • Customer Experience & Retention
  • Devise profit-improvement and revenue-building initiatives based on consumer insights.
  • Utilize customer data analytics to improve Customer Lifetime Value (CLV), deepen retention strategies, and acquire new customers.
  • Leadership & Team Development
  • Build a strong second line of management in both divisions while leading by example.
  • Institutionalize periodic reviews with the on-ground team driving these meetings for clear actionables.
  • Detail-orientation, speed, and frugality in driving results via a small, entrepreneurial team.
  • Marketing & Brand Management
  • Continuously improve organic & digital marketing investments and strategy.
  • Work closely with the marketing team to strengthen online presence and customer engagement.
  • Build and scale a highly regarded brand in the online space, maintaining the brand’s core values while expanding.

## Qualifications - Experience in e-commerce or retail business, preferably in the Indian ethnic wear sector. - Proven track record of scaling a D2C or e-commerce brand with a focus on profitability and sustainable growth. - Experience working in family business or founder-led organizations, with a strong understanding of P&L management. - Familiarity with omni-channel retail strategies, inventory management, and digital marketing. - Strong financial acumen with experience in driving revenue growth and optimizing working capital. - Deep understanding of customer behavior, especially in the Indian ethnic wear market. - Ability to balance operational efficiency with strategic growth initiatives. - Hands-on leader with a problem-solving mindset and a collaborative approach.

## Preferred Skills - Comfort with Tamil language and understanding of South Indian culture is preferred.

## Experience - Significant experience in e-commerce or retail business, with a focus on the Indian ethnic wear market and omni-channel strategies.

## Environment The primary work location is in Bangalore, India, with leadership responsibilities spanning both digital and physical retail operations【4:0†JD - Business Head.pdf】.

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